cancel
Showing results for 
Search instead for 
Did you mean: 

Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

mikepipes
I've Been Here Awhile
Cool thanks meowmix

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around

I wish I had an Apple store close...London is the nearest store in Ontario to me. I can get to a Michigan Apple store within 15 minutes but unfortuantely, U.S. iphone purchase requires a carrier and not sold unlocked like here

 

Looks like I'm waiting for Rogers to come through

 

Unless any of my Apple family wants to wait in line for me??? hahahahaha

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

tpaglia
I Plan to Stick Around
My iPhone 7 Plus 128GB Black #26 out of 413 says inprogress now. Does that mean I'll get it Friday?
I'm on the business side.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

And now I'm going back to checking my status every 10 min.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Wallet
I Plan to Stick Around
I stop checking at 8pm pacific. The warehouse closes at 11pm eastern, so there is no point in checking after that.

From experience in progress changes happen late in the day. But I could be wrong. 6pm-11pm eastern.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Wallet
I Plan to Stick Around
I just got this message from rogers:

"Dear Valued Customer,

You have recently pre-ordered a new iPhone 7 or iPhone 7 Plus with Rogers. Unfortunately, the order was submitted through the incorrect Reservation System and we are unable to fulfill the request. The reservation will be cancelled and the system fee of $40 (plus tax) will be credited to your account.

To reserve your iPhone 7 or iPhone 7 Plus, please re-apply at http://www.rogersdirect.ca/.

Once on the Rogers Direct site, click RRS and follow these steps:
1. Click Reserve Now, on the right of the page
2. On the Order Queue tab, click Place Order
3. Select Hardware Only or Hardware Upgrade
4. Enter your order details, once completed you will be taken to the Order Summary page
5. Review the Order Summary and once you are satisfied click Save"

But when I look at my reservation status, it's still there. Do I click the link and re-order?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

xfallen
I Plan to Stick Around

Hello!

I just received an email from Rogers saying my reservation was cancelled. I was #55 for a consumer account on an IPHONE 7 + 128 GB Matte Black. Any advice??? Did I lose my place in line?

 

 

Dear Valued Customer,

 

You have recently pre-ordered a new iPhone 7 or iPhone 7 Plus with Rogers. Unfortunately, the order was submitted through the incorrect Reservation System and we are unable to fulfill the request. The reservation will be cancelled and the system fee of $40 (plus tax) will be credited to your account.

 

 

 

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

xfallen
I Plan to Stick Around
Same for me, I just checked and my status shows OPEN with the same position #.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @xfallen & @Wallet

Its a know issue Rogers was dealing with yesterday. It seems it's impacted many but no need to worry. They said all should be fine as per their message last night.

Do not open that link and ignore the email. The email was sent out by accident and it's a know issue.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

sascwatch
I Plan to Stick Around
These emails were mentioned a few pages back, pretty sure they are a scam. Change your Rogers password, and if your reservation was cancelled or changed in any way be sure to get ahold of Rogers. I don't think there was an official response from Rogers on here other than they are looking into it.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

xfallen
I Plan to Stick Around
Alright, I will be relying on your experience and expertise! Thanks for the quick reply @Meowmix!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

socrdiva11
I Plan to Stick Around

hopefully tonight we see some status changes to "in progress" for people who had the 7+ reserved. Really hoping to get mine on launch but im not holding my breath lol...if i actually wait until after the 19th, i'll get another $20 knocked off my early upgrade fee LMAO!!!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

phong3012
I've Been Here Awhile

Woohoo just ended chat with Rogers Rep.

reservation spot is #2 out of 342 In progres. The order is in fulfillment for Jet Black 128GB iPhone 7Plus

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

bbrennan10101
I Plan to Stick Around
@tpaglia This post makes me extremely hopeful... the fact that i'm #18 i7+ Black 128GB (consumer side) means that possibly my status will be changing soon!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

mailu1st
I Plan to Stick Around
@bbrennan10101 I really hope so too, I'm 17th for 32GB 7+ RG

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

marimo
I Plan to Stick Around

@Meowmix

 Although I haven't (or won't?) receive that email, does that mean we can simply ignore the message?

 

#48, 7 plus jet black

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

xfallen
I Plan to Stick Around
@Meowmix Hey Meowmix, sorry to insist. I know you told me not to worry but I received another email saying the following:

Hi ,
Your device reservation for Apple iPhone 7 Plus 128GB Black, which was reserved for the wireless number xxxxxxxxxx, has been cancelled. The $40 reservation fee will be automatically refunded.

I just checked on my account and the reservation is not there anymore, as if I had never reserved a device. Speaking with Rogers support right now 😮

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @xfallen

Look back a couple of pages from last night you will see a post by a manager. Follow that.


Calling into Rogers won't do anything unfortunately other then telling then what is going on and them saying they will report It. That's all.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

orangefreddie
I Plan to Stick Around

Mine just got cancelled also... iPhone 7 Plus 128 GB, Black. I was #129 10 minutes ago when I logged in.

 

I did not fo,llow any links in the email. Just went to rogers.com and logged in.

 

The reservation is now gone when I log into MyRogers... What do I do?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @marimo

Anyone that hasn't received that email just ignore it. That's what I would say.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Wallet
I Plan to Stick Around
I just got another email saying my reservation has been cancelled. I checked. My reservation is no longer there.