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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ragu13

That is correct. The Plus models got processed a day before launch and last year it was at launch and got the devices Saturday / the following Monday

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Mbb54

Yes you do but unfortunately the device isn't available on the system for upgrade until the device is full launched out. The pre orders are only for picking the devices at the store and do whatever they and with it.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Mbb54
I've Been Here Awhile
Just usually if you pre order, you'd think they would tell you that they got your pre order..

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Mbb54
I've Been Here Awhile
And it's getting shipped to my house!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Mbb54

Check your spam / junk folder. Sometimes it's hidden in there. Also there have been cases which i have been been in as well when u don't get a email but the pre order has been made.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

mailu1st
I Plan to Stick Around

@Meowmix

Last year the Plus models weren't store on launch day? I guess that might happen again...? Maybe I shoud line up at Apple Store instead if I want on launch day?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @mailu1st

No because Apple didn't make enough Plus sizes and also Rogers got the shipment late from Apple.. You could line up bit expect to be lining up i would say thrusday afternoon to get one without pre ordering

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

mailu1st
I Plan to Stick Around

@Meowmix eh well that doesn't sound good that one of Canada's big carriers would be getting units/processing late. I guess I know for next time =/

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Not all 7s have been shipped...no movement for anyone with a Jet Black regular 7 yet. 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @mailu1st

Well it's not Rogers fault here... It's Apple's fault as they prioritize their own stores before carriers and it's a known fact.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @cojo202

That is correct. Only a few reservations changed statuses. Unless they suspended the change is statues due to the issues that others have had.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

mailu1st
I Plan to Stick Around

@Meowmix

I would have thought Rogers would at least get some units on time though (or have some say), even if Apple ships most of the units to their own stores. 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @mailu1st

Again as i explained, its up to Apple how many units any carrier gets. No carrier requests a amount. Apple sends them whatever they send. Rogers can't do anything about it othen then send them a email or call nd let them know but again it's up to Apple and not Rogers. Apple controls the stock, pricing and all for all the Apple products and all stores. They give about 80% of their stock to their Apple stores. The rest go to the carriers.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Hey Community,

 

Sorry about any confusion the email may have caused. I can confirm that your reservations have not been cancelled so you will not need to reserve again.

 

 

@purelithium1@Indubitable@hendersonsarah@Tugs4life@lxhunter

 

We'd be happy to take a closer look at your account. I'll have someone from @CommunityHelps reach out to you.

 

RogersRoland 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

mailu1st
I Plan to Stick Around

@Meowmix

yes I understand the limited stock. I know there's not much Rogers can do at this point, just hoping they don't get a super late shipment again and get at least some Plus' on launch day... Thanks for the explanation.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @mailu1st

I hope so too so everyone can enjoy their phones!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

canamera
I'm a Reliable Contributor
Coming from someone that has used Rogers Reservation system many time already for past iPhones, I know the waiting isn't easy, but I can assure everyone that we'll all get our phones in due time.

Not everything might make sense at times, but like @Meowmix has said many times in the past, Rogers has NO control in their iPhone stock. We just need to keep ourselves busy while we wait...maybe a good time to preorder that special case for that new phone.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @canamera

Exactly. Even if you wait a couple of days for the phone, so be it. It's a device. As long as your phone works still, ur fine.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Shaown
I Plan to Stick Around
@mailu1st, if it ends up looking like the pluses won't be there and you decide to wait at Apple I waited a few years back on launch day without a preorder from about 3:30am and I was fine. Granted this is a "redesign" launch but if you got there for midnight or so I'd say you'd be pretty solid

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Tugs4life
I Plan to Stick Around

Thank you!

I just reserved again, should I cancel this? or should I leave it.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

mailu1st
I Plan to Stick Around

@Shaown @Meowmix @canamera

Yah, definitely not the end of the world lol. I think we're mostly all reasonable and understanding and can wait. But who doesn't want their new device as soon as possible haha. I'll just keep my fingers crossed and if not i guess I'll have to wait a day or two. I was sort of joking about lining up at Apple Store, I don't think I'm hardcore enough to go to an Apple Store to wait even 4 hours before they open...