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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @purelithium1

Use only Rogers.com or log into My Rogers from the Rogers.com site. I just confirmed even though it's the same site, I seems like the site on the emails are either scam or spam.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @orangefreddie

I wonder what is going on for all this to be happening?. I do wonder

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Shaown
I Plan to Stick Around

I preordered an iPhone 7 128gb Black and I was position #1. Just looked like 20 minutes ago and it's In Progress as well

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

purelithium1
I Plan to Stick Around
@hendersonsarah

Rogershelps on Twitter said the email was from them but wasn't able to confirm the site.

Just re-reserved a 7 128 black and got 34 through myrogers, a massive jump from before. Let's see if this one sticks.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around

This is very disturbing and scary...here's to hoping that everything works out for all of you that did get hacked.

 

I mentioned the hacking a couple of hours ago but really didn't believe it...must have been someone that wanted the i7 black 128GB and decided to cancle a whole bunch of reservations to move up the list

 

Rogers needs to make this right and tighten up security...inside job maybe? Rogers mafia? lol

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Shaown

Glad to hear!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Shaown
I Plan to Stick Around

Has anyone tried reserving a Jet Black model? Very curious what number it would give you, may even get it on launch day

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Tugs4life
I Plan to Stick Around

I to got affected by this. I was number 12.


I saw this thread and reorderd.. now I'm 190.. I hope they fix this issue, I was up all night waiting for the preorder.

 

Quick question, I get a discount with the company I work for, it applies to my phone bill but I am using a share everything plan. Will this pervent me from getting my phone? could this by why I got my cancellation?

 

Thank you

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

lxhunter
I Plan to Stick Around

@hendersonsarah

 

has Rogers confirmed that the emai they sent had 400+ email address visible?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Shaown
I Plan to Stick Around
Thank you very much Meow! When I saw #1 last week I was ecstatic, never been that close to the front

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ragu13

Lol who knows but i do agree with that. This is a bad timing and seems like fail on someone's or somethings fault

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

canamera
I'm a Reliable Contributor
Holy seems like I've missed allot here!! Crazy stuff going on, hopefully this gets worked out in everyone's favor.

Just for the record, I haven't had any change in my status for a silver 7+.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Timcooper
I Plan to Stick Around
Just checked one of my reservations on account. iPhone 7 black 128gb was qued 131 now "in progress" no movement on 7 plus black 128gb qued at 141 "open"

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

mailu1st
I Plan to Stick Around
Seems like all the non Plus versions are getting processed first, I don't think any Plus reservations are in progress yet.

I myself reserved a iPhone 7 Plus 32GB Rose Gold, #17, still Open.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @mailu1st

Yeah seems so. Seems like Apple shipped only none Plus models to Rogers.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Timcooper

Very nice!! 🙂

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around

I've got a feeling that the plus models will not be processed until tomorrow...if I remember correctly, this has happened the past 2 launches. I reserved the 6 and the 6s (non plus models) and was in progress very quickly compared to the plus models

 

I don't believe they work all hours of the night processing either...maybe until 11pm?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

nintenchris123
I Plan to Stick Around
I was #90 for a regular 7 32GB matte black
Just went to "in progress"

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Timcooper
I Plan to Stick Around
Hi Meow!! I have been trolling since the first page of the thread. Thanks so much for your help and support!!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @nintenchris123

Not bad! Great to hear 🙂

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Mbb54
I've Been Here Awhile
When you pre order as an hardware upgrade, when do you get the confirmation email? I haven't gotten anything saying o pre orderd