cancel
Showing results for 
Search instead for 
Did you mean: 

Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

cdcd3
I Plan to Stick Around

iPhone 7 rose gold 128 G #17: IN PROGRESS!!

(I'm I the only one not getting a black one?!!)

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

orangefreddie
I Plan to Stick Around

Looks like they are processing the 7 stock first, and the 7+ stock after by the status changes.

That or they didn't get any plus models 😄

Screen Shot 2016-09-13 at 7.10.52 PM.png

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

nasa25
I'm a Trusted Contributor
No movement on the jet black 128gb 7's yet

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

purelithium1
I Plan to Stick Around

@RogersRoland 

 

I got an e-mail saying to go to rogersdirect.ca to reserve my phone, and that my position has not been saved. Can you confirm that this is a legitimate Rogers website?

(Also, all recipients can see the e-mail address of the others, over 400 e-mails. Not very privacy conscious.)

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions


@purelithium1 wrote:

@RogersRoland 

 

I got an e-mail saying to go to rogersdirect.ca to reserve my phone, and that my position has not been saved. Can you confirm that this is a legitimate Rogers website?

(Also, all recipients can see the e-mail address of the others, over 400 e-mails. Not very privacy conscious.)


I hope it's not legit... That is scary to have 400 clients open sent to in an email Smiley Surprised

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

It was from an rci.rogers.com address(I know this can be spoofed) so I'm on the fence.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

lxhunter
I Plan to Stick Around

@cdcd3

 

Copied from John Gruber (daring Fireball)

Twitter: @ gruber @daringfireball

http://daringfireball.net

 

Ethan Hunt: jet black

Jason Bourne: black

Napoleon Solo: jet black

Illya Kuryakin: black

 

Connery: black

Lazenby: rose gold

Moore: jet black

Dalton: black

Brosnan: jet black

Craig: black

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Oh it's true. I received the same email with all the addresses in the open. Waiting on hold now to try and clarify the situation. Not very privacy concious at all!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

I too can confirm that my iphone order has been cancelled I was no 7 !! for an iphone 7 128 GB i also got an emaik asking to reorder it via rogersdirect.ca with about 400 emails in there, i believe we have been hacked. someone cancelled my iphone order.

 

spoke to rogers helpline they said management are investigating this security breach and for me to reorder the phone, they will overide my number to get my device as I was no 7. 

 

what the heck is going on,,its nuts...@rogersroland can you confirm all this is being sorted out? there are a ton of emails sent to everyone with everyones email addresses in there

 

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @purelithium1

From what i know that a legitimate Rogers email address for business

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

purelithium1
I Plan to Stick Around
@Meowmix What about the site rogersdirect.ca?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Vacatak
I've Been Here Awhile
I was #239 for 32gig i7 black.. Now I'm 199. I'm asuming it means they've processed 40 people?

Still listed as open for me

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @purelithium1

That is also a legitimate site for Rogers as i know. I used to use that site.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

kkk777
I Plan to Stick Around

@Vacatak

 

Either that, or all these possibly hacked accounts and cancelled orders are moving the rest of us up

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

quick update so people who got the email and (that number seems to be growing) has their number cancelled, rogers advised to go reserve it agian and they will override it tomorrow.

 

so I was position 7 for a regular iphone 128GB

 

I JUST NOW went to make a new reservation and I got the no. 10 ! what the heck....

 

for people who are effected, my suggestion is to go back and re=order it again and you might get a number close or rogers will override it.

 

funny stuff happening tonight...to everyone I suggest changing your password for added security...some of us may have been hacked or how did that phishing email have all of our email addresses on it?

 

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

lxhunter
I Plan to Stick Around

@hendersonsarah

 

What colour 128GB?

I was #29 for 7 128GB black and have gone to "In Progress"

 

The broadcast emails in the Rogers email being reported is very disturbing.

Wondering if a Rogers employee in a rush forgot yo BCC?

Or if a hack occured?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

@hendersonsarah what site did you use? The myRogers site or the one linked in the email?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

orangefreddie
I Plan to Stick Around

I changed my password... Yikes. Feel bad for all of you... Hopefully Rogers makes it right and gets you your phones!!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

hendersonsarah
I Plan to Stick Around

gold colour bro. yep def some hacks change your passwords. my order was cancellled and immediately asked to reorder through rogersdirect.ca with hundreds of other emails

 

 

rogers guy on phone was nice he took all the details and said management is aware and is investigating.

 

 

i am totally surprised that eventho i lost my no. 7 spot i went now and re ordered it and got no. 10...

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

hey bro only use myrogers.com  DO NOT use anything from that email its a scam. you log in there they might use your name and password and steal stuff.

 

use the same channel as you originally ordered from. let me know what number you get. 


@purelithium1 wrote:
@hendersonsarah what site did you use? The myRogers site or the one linked in the email?

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Friend of mine had his rogers account hacked a month ago. They upgraded his iPad plan to a full phone plan and did an upgrade to an iPhone 6s+, and apparently tried to have the phone shipped to a random UPS Store. Rogers sent it to his house, and that's how he found out his account was hacked.  Careful out there with those scams!