cancel
Showing results for 
Search instead for 
Did you mean: 

Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey guys

Statuses are changing to IN PROGRESS.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @toaste73

No one knows yet.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

purelithium1
I Plan to Stick Around

What I was told by @rogershelps on twitter was the reservation is being moved to another system because I recieve a discount on my account through my employer. I'm told I should expect a call tomorrow to confirm the reservation and other information. They also said I won't lose my place (hopefully it's true)

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around

It's no coincidence that the 2 cancellations I read about here were both i7 black higher numbers and we now have 2 of the same in progress...

 

something is weird. Hopefully not cancelled but processed differently since they were upgrades vs. reservations??

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around
@purelithium1

WHEW!!!!!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

toaste73
I Plan to Stick Around
Uh oh, I'm in the same boat I think!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

nasa25
I'm a Trusted Contributor
That's awful that reservations are randomly being cancelled. I can still see mine

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

kkk777
I Plan to Stick Around
@ragu13

The cancellations are PLUS models ... all " In Progress" models that have been posted thus far are non Plus models

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ragu13

None of them are for upgrade. Only ones are for business and corporate customers. The regular consumers that did the reservations are just simple reservations. That's all.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

purelithium1
I Plan to Stick Around
FWIW, mine wasn't a plus.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around

@Meowmix

 

glad there is a little clarity now, that would have been brutal for them

 

@kkk777

 

Not that it matters anymore but there was no '+' beside the models in the comments that's why it looked a little fishy

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Apple_Devices/message-id/45111#M...

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around

Anyone with a '+' model in progress yet?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

SlyM
I Plan to Stick Around

@Meowmix wrote:
Hey guys

Let's stop posting the statues when they change instead of " still open". This way other users can read the above posts or if they ask a question, they can see the answers as its hard to keep track when so many keep posting "still open" only. Only post a status change when it happens. I know everyone is happy and excited but it's also helping the thread out this way.

Thanks!

Only posted the open status to help gauge where cancellations may start. 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Hey Community,

 

Some customers may have received a notice that their iPhone reservation has been cancelled on the Rogers Reservation System.  Please note that we are aware of this issue and are addressing it.  Impacted customers will receive more information via email or a call from a Rogers representative.

 

Thank you for your patience.

 

RogersRoland

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @SlyM

No worries. Just with so many of those posts, to hard to keep track on questions some have.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

phong3012
I've Been Here Awhile
Anyone with business account reserve the phone using online Rogers reservation system. Where to check the reservation status?

All i have is the confirmation email from Rogers. The email said "position in queue #2 of 2"

Thanks guys!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

lxhunter
I Plan to Stick Around

Not really news now but .....

7 128GB Black was #29 showing "In Progress"

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around

@lxhunter

 

What do you mean??

 

That's great news!!!!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @lxhunter

Great news!!!!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

I'm #2 Iphone Plus JET BLACK 256GB still showing OPEN. 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

lxhunter
I Plan to Stick Around

@ragu13 and @Meowmix

 

Yes great news I am happy.

Just meant to say others with higher numbers havd already reported moving to "In Progress"