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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @kkk777

Hopefully that is what is going on but we should wait to see what Rogers says about this. I hope it's jusy a glitch.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

I'm guessing its a cancellation based on the upgrade process. I reserved not using the iphone 7 process screen and my reservation dropped more than 10 spots today. (originally 81). Non-Jet Non-Plus iPhone 7 black 128.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

disneynorth
I'm Here A Lot

Still have my reservations!  #73 for rose gold 7 32 gb and #174 for matte black 7+ 32gb

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around

I'm still 'open' as well for the i7+ black

 

still feel horrible though that this is happening...I suggest until we figure it out, nobody 'brag' about status changes or positions lol

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

the more info we have about reservations and position changes the more we can narrow down the source of the problem.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around

I'm on the phone with an agent now...she is saying that Rogers has no authority to cancel reservations from their side.

She also says that she can't find anything that says there is any issue with the system

 

YIKES!!!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Dropped from 65 to in progress.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

joshly
I've Been Here Awhile
For what device and color?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

matte 128 black iphone 7 (not plus)

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around

@briansoneill

 

That's promising I guess.

 

i7 matte black yes?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

@ragu13 yes. 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Dbkdbk
I Plan to Stick Around

@Meowmix So do you think my  #164 Matte black 7+ 128 will be a no go this week?

 

i know I know...you must be getting tired of these questions___

 

thanks in advance

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

SlyM
I Plan to Stick Around
FWIW I've reserved a 128gb jet black 7+ And right now it still shows as open. Started at 185 and now at 178 (been at 178 for a few days).

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around

@fshin7

@purelithium1

 

anything from Rogers yet?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Dbkdbk
I Plan to Stick Around

 @SlyMWe are only a few #'s apart...fingers crossed for both of us!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Dbkdbk

Again all depends on stock level. You might and u might not. Let's play it by ear and see what the status changes too.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Wallet
I Plan to Stick Around
iPhone 7 plus, 128gb matte black, #52, still open

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

kkk777
I Plan to Stick Around
IPhone 7 Plus 128GB Matte Black #23 still open

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey guys

Let's stop posting the statues when they change instead of " still open". This way other users can read the above posts or if they ask a question, they can see the answers as its hard to keep track when so many keep posting "still open" only. Only post a status change when it happens. I know everyone is happy and excited but it's also helping the thread out this way.

Thanks!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

toaste73
I Plan to Stick Around

What's the verdict on the cancellations?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

novy89
I Plan to Stick Around

I was number 31 for iPhone 7 128gb black and I am now "IN PROGRESS"