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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
3,032 REPLIES 3,032

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Chrisl
I Plan to Stick Around

Reserevation system shows as "under maintenance" perhaps they are working away?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Chrisl

No its just the site being fixed up from issues

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

arhamnaqi
I Plan to Stick Around
A little worried here. I randomly received an email from Rogers stating my reservation has been cancelled (iPhone 7 128GB Matte Black). I had not done anything at all to cancel it, haven't even been on My Rogers for the last couple of days. Am I the only one to receive this or has it happened with any one else here?

I was 125 in line and not sure when I'd receive it now if I was to reserve it again..

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

purelithium1
I Plan to Stick Around

I had the same thing happen to me, I'm calling Rogers now.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey guys!

I noticed the same email with my buddy. He is waiting to hear back from them

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

kkk777
I Plan to Stick Around
@purelithium what reservation # are you? @Meowmix your friends # ?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

purelithium1
I Plan to Stick Around
Why? I was in the 600's. Now the reservation isn't showing in myrogers.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

fshin7
I've Been Here Awhile

I just had my reservation cancelled on me as well!

Let me know what you hear.

I'm waiting to speack to a rep as well

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Just checked mine, my place in line hasn't changed, still #46

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

kkk777
I Plan to Stick Around

@fshin7 what reservation # were you ... @purelithium Oh I am just curious, seems like those getting cancellation emails are ones with higher reservation numbers .. are those getting cancellation emails also have reserved a Jet Black/Matte Black colour? ... I am just wondering, if this isnt just a mojor glitch in Rogers system.... if Rogers stock for Jet Black/Matte Black colours and or all Plus models is really that low, and not expecting handsets for some time, if they are just cancelling reservations. 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

purelithium1
I Plan to Stick Around
Rogers rep on the phone says he can't do anything about it, I have to go through livechat. So ridiculous. Looking at the RogersHelps twitter, looks like it's pretty widespread.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

fshin7
I've Been Here Awhile
I was #594 (or thereabouts) for the iPhone 7 128 GB black

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around

Is this only for the i7 matte black or i7+ as well?

 

I'm trying to call my friend at Rogers to also inquire for you all...that's a big pile of garbage if it's the case and I would flip out. Is it at all possible that accounts are being hacked? I can;t see Rogers just randomly cancelling reservations?

 

Were they reservations or upgrades?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @kkk777

Most likely due to the higher amount they got told to cancel them. The only way to know is check the the actual device reservation page to make sure

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @purelithium1

Who knows. No one knows the true answer unless it's a glitch or maybe got told to cancel the higher end numbers due to the amount they may get.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

fshin7
I've Been Here Awhile

mine was an upgrade

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around

@Meowmix

 

That's possible but are reservations higher than the number of units they are recieving a reason to start cancelling unbeknownst to the customer?

 

If that's the case, I suspect Rogers will be losing a lot of customers between tonight and tomorrow

 

@RogersMary @RogersMaude @RogersTess

 

Can any of you shed some light on these random cancellations?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ragu13

Honestly i don't know unless a Rogers MOD can come and let us know what is going on.. I haven't seen this happen before on any reservations. So i can't really say much.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

kkk777
I Plan to Stick Around
@Meowmix

If its not a glitch, which seems somewhat unlikely, it appears its higher end reservation #s for plus black models ... the plus black models seemed most popular and had a high amount of reservations ...and now today Rogers got their stock levels numbers, and have no where near the amount reserved .. just a guess lol

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Sciophobe
I've Been Here Awhile
I'm number 40 for black 128gb i7 plus and 10 for black 128gb i7

Neither got cancelled. Hopefully just a glitch and you guys didn't actually get bumped...

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

ragu13
I Plan to Stick Around

A couple of years back, there were numbers in the 1100's...and no cancellations.

 

I'm confused as to why instead of leaving open orders for those that reserved and would wait 4-6 additional weeks, they would just outright cancel on behalf of the customer.

 

@Meowmix

 

I copied a few of the mods in hopes they see this and can maybe give some sort of explanation. I'm still on hold and not even sure if my contact is working tonight