Anyplace TV Home Edition App on Android 5.0 (Lollipop) Username/Password Issue

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I Plan to Stick Around
Posts: 9

Anyplace TV Home Edition App on Android 5.0 (Lollipop) Username/Password Issue

So my Rogers Home Edition App on my Android Tablet stopped working today (it worked yesterday).  It will not recognize my login credentials.  I do have proper login/password - I can login to my account via my Windows PC (I am here now!)  I re-entered my login/password - no luck.  I uninstalled and reinstalled the App - no luck.

 

Anyone else having problems?  I do like this App but between this and my Nextbox 3.0 not working it is getting frustrating.

 

Doug

 

 

 

***Edited labels***

Solved! Go to Solution.
Moderator
Moderator
Posts: 319

Re: Anyplace TV Home Edition App on Android 5.0 (Lollipop) Username/Password Issue

Hi @DougOB 

 

What version of Android is your tablet running?

I Plan to Stick Around
Posts: 9

Re: Anyplace TV Home Edition App on Android 5.0 (Lollipop) Username/Password Issue

It is the same on 2 Android tablets, one running 4.2.1 and the other 4.4.2.  As I said it worked up until this morning.

 

Doug

Moderator
Moderator
Posts: 319

Re: Anyplace TV Home Edition App on Android 5.0 (Lollipop) Username/Password Issue

Sorry! Looks like I spoke too soon.

 

I just tried logging in on my android device and got the same login error.

 

I'll pass this along and make sure we're aware and working on a fix.

I've Been Around
Posts: 1

Re: Anyplace TV Home Edition App on Android 5.0 (Lollipop) Username/Password Issue

I used my app yesterday and it was fine. Today it is saying incorrect log in even though I have the remember button on and nothing changed

I Plan to Stick Around
Posts: 69

Re: Anyplace TV Home Edition App on Android 5.0 (Lollipop) Username/Password Issue

I have lollipop on my phone and the App hasn't worked in weeks since the update of the phone. Kept giving me the same login error you're getting. I just tried the tablet which had older kitkat and that's now not working too and giving me the same error. It worked earlier in the week.

I'm an Advisor
Posts: 764

Re: Anyplace TV Home Edition App on Android 5.0 (Lollipop) Username/Password Issue

Hello all,

The app stopped working on my phone (HTC One m8) following upgrade to Lollipop, same as kso.

I Plan to Stick Around
Posts: 9

Re: Anyplace TV Home Edition App on Android 5.0 (Lollipop) Username/Password Issue

Woo hoo... it is back working today.

 

Doug

Moderator
Moderator
Posts: 1,514

Re: Anyplace TV Home Edition App on Android 5.0 (Lollipop) Username/Password Issue

Hello @DougOB, thanks for the update! Good to know that it’s working now, enjoySmiley Happy

 

Regards,

RogersMoin

I've Been Around
Posts: 1

Re: Anyplace TV Home Edition App on Android 5.0 (Lollipop) Username/Password Issue

Hi i seem to have the same problem and changed my password and corrected it many times and still saying the same , using an htc one m8 with lollipop as well