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Anyone left Bell Fibe TV for Rogers Ignite TV?

pitfall21
I Plan to Stick Around

Hi, Just wondering if anyone has recently switched from Bell Fibe to the new Ignite TV? If so would you please let me  know how the following compares:

 

1) Picture quality 

2) Internet 

3) Ease of use

4) Price

 

I currently have 1gb Rogers internet and a 4k TV with Netflix, Crave, and Amazon.  (Wish there were a Canadian Hulu Plus and a Netflix type app for sports!) I am considering getting back into cable and I was curious how the 2 compared.   Thanks!

 

***Edited Labels***

 

38 REPLIES 38

Re: Anyone left Bell Fibe TV for Rogers Ignite TV?

57
Resident Expert
Resident Expert

1. The broadcast channels on Bell Fibe are sent to the box as 720P.  Therefore the PQ is typically "softer" on Fibe.  Bell reduces all (non-on-demand) channels to 720P due to limited bandwidth typically, especially for FTTN, rather than FTTH applications, as well as their Satellite business.  I should clarify that Bell doesn't have different quality for FTTH, I was only  mentioning it because Bell provides 720P to all their customers.

 

2. Internet speeds on Rogers, especially for any tiers below the top-tier typically deliver what you pay for, perhaps a bit more.  Bell speeds will depend on FTTN, which doesn't have the bandwidth for high speeds, even with "pairing".

 

3. Although Navigatr has been a disappointment, Ignite users have had nothing but praise for the interface and the options available.  Check out the various Ignite threads in this forum for more information.  Check out the guide images in the link below:

 

http://communityforums.rogers.com/t5/TV/Ignite-TV-Guide-Images/m-p/423979#M46790

 

4. Someone else will need to comment on price, but I believe it's "comparable", provided you're not comparing "promotional deals".



Re: Anyone left Bell Fibe TV for Rogers Ignite TV?

pitfall21
I Plan to Stick Around

Hi 57.  Thanks for your quick reply. Quick question.  You described Bell Fibes display. Would you know the display level for Ignite TV?  Thanks!

Re: Anyone left Bell Fibe TV for Rogers Ignite TV?

57
Resident Expert
Resident Expert

I do not know what it is for Ignite.  For Navigatr, Rogers sends whatever the channel broadcasts, be it 720P or 1080i.  The "resolution" is not the only factor in PQ though because the bitrate and type of compression also comes into play. For example, even though SARA firmware also sends 720P and 1080i to the box, the PQ is not as good as it is on my 9865 on Navigatr which I have set to output 1080P to my 4K TV.

 

People who have started using Ignite say the PQ is as good or better than Navigatr.



Re: Anyone left Bell Fibe TV for Rogers Ignite TV?

ghard1
I Plan to Stick Around

I can say that the ignite picture quality is very good.  That said, it takes approximately 3 seconds for each channel to properly tune in.  It is extremely slow.  Once it tunes in, the picture is blurry for the first few seconds before coming in clearly.  For channel surfers, this is a deal breaker as you just cannot channel surf due to the lag. 

The hardware is nice and small which is great.  If you are using a universal remote currently, it will need reprogramming as the IR codes for this system are different (use Comcast Xfinity codes).  I've only had about an hours experience with this system in two different homes.  While it looks promising, I wouldn't consider switching yet.

Re: Anyone left Bell Fibe TV for Rogers Ignite TV?

pitfall21
I Plan to Stick Around

Thanks, ghard1,

I appreciate your review. The channel surfing would drive me crazy!  I hope this is a firmware issue that will be resolved soon.  I love new technology, but I think they may have released it a bit early.

Re: Anyone left Bell Fibe TV for Rogers Ignite TV?

I wouldn't say it was released too early. It has been out to customers for several years Xfinity X1 platform.

Re: Anyone left Bell Fibe TV for Rogers Ignite TV?

pitfall21
I Plan to Stick Around

Hi Biollw,

I wish I could see it in action.  I have been to 2 stores and both were unable to display Ignite IPTV or it's features at all.  Both stores said they had a tech coming back for the 3rd/4th time.  I would have least made sure the stores were up and running before rolling it out.  If Bell could offer 150-250 Mbps, instead of 50, in older neighbourhoods they would own this market.

Re: Anyone left Bell Fibe TV for Rogers Ignite TV?

I felt the same way. I could have gotten Bell Fibe but I am FTTN. Best speed I could get would have been 50meg down. They are no competition to Rogers in my 12 year old neighbourhood with Inet at 1gig down. 

 

Bell has one node in this area whereas Rogers has 6 fiber boxes. One just at the beginning of my cul-de-sac street 200 yards away.

 

Consistent downloads. Now get 560meg down day or night. Never had a problem with it. In 11 years of living here I have never had to call support.

 

I switched TV last year from Bell satellite to Rogers after Bell's infamous consistent bi-yearly price increases.

 

Mostly happy with the Ignite TV. Have had some audio cut outs but it is working very good. I'd like to see some software changes to the interface but I can do without it if needed.

 

I really like the search functions where it searches not only scheduled TV but also on-demand and Netflix. Also the episodes too. If you happen to find and watch a show, select episodes and it shows you all available episodes.

 

My location is in London, BTW.

 

 

Re: Anyone left Bell Fibe TV for Rogers Ignite TV?

pitfall21
I Plan to Stick Around

Well, I'm glad to hear you like the product.  I've been researching it as much as I can for the last 6 months. In fact, I had been calling Rogers stores for months to get updates.  When I heard it was finally in the stores I couldn't find one that worked.  But none the less I called to have it installed.  Then they told me that the same services I have now would be 30/month more plus the 150 install fee.  I just couldn't justify a 400 cable bill to my wife or myself really  😞    Of course Bell will give me the same packages for 150/mo but only with 50 internet.  That won't fly.   

 

......On a side note, many of the Rogers employees I spoke with didn't know much about Ignite TV and said they didn't have cable.  They just streamed everything to their phone, PC or tablet using different apps.   

Re: Anyone left Bell Fibe TV for Rogers Ignite TV?

Dont know.. I guess for some people its fine.. and I dont mind watching SOME stuff on the computer.
(I watch a lot of youtube that way, etc).
But generally.. even when I am sitting at my computer.. i want to watch my TV (tv shows, movies, etc) regardless of source of regular TV or netflix, etc.. i want to watch it on the TV.
Why strain my eyes looking at the smaller screen when i have the big one there?


Rogers may get some people jumping on it, where there are less options.

As mentioned above.. if you are in a bigger area, you may have BELL FTTH or even just higher speed other options.
But you go into some more fringe areas, like where I live.  About 1/5 of the town can get bell fibe (so faster VDSL), but thats it, no FTTH.  The rest of town (including my house).. about 5mbps through bell, maybe 10mbps with a TPIA over DSL. 
Rogers comparatively? I can't get the 1gbps, but I am very easily sitting at 550+ on the 500gpbs plan right now.

I noticed that yesterday my local rogers shop did have their ignite TV box display up.  Wasnt able to go in though, so not sure if they actually have it LIVE though.

Re: Anyone left Bell Fibe TV for Rogers Ignite TV?

uyuujuh
I've Been Around

Rogers, Is not what it promised.  I miss my bell fibe.  The price is better with Rogers but the service does not compare.  The internet is terrible and the tv service just doesn't come close

Re: Anyone left Bell Fibe TV for Rogers Ignite TV?

pitfall21
I Plan to Stick Around

So you have Ignite and the picture quality is worse?  I'm tempted to try Bell for its internet.  I have Rogers 500 Mbps now and it keeps disconnecting to game servers unless I unplug the modem and reboot it.  It's my second modem in 30 months.  The only thing I'm worried about is if 50 Mbps is enough for 10-12 devices.

Re: Anyone left Bell Fibe TV for Rogers Ignite TV?

Without a broader explanation from the user... its hard to say what that they said it worse.

Internet being worse?  
That can be subjective.  Overall like you said, in most cases with bell your looking at 50mbps stop speed, which should be enough for the TV, etc.. but if your a heavy usage household (a lot of gaming, etc, at the same time) it could become a choke point.
It may depends on the gaming, setup, etc too.   I primarily PC game and the ones that I run I have no issues, but other consoles, games, could have other issues like your having pitfall21.
Different providers have different partners in connecting to the rest of the internet, so may have different routing, etc.

Picture Quality?  While I havent owned Fibe myself, my brother in law does, and looks about the same to me?
(and he has a better TV than me).  Again may be subjective to each person, and their setups, etc.
Overall, I do find the PQ better on the ignite than it was on the regular rogers cable tv though.

Each person need to really check/compare themselves.

Most of the Rogers stores now I think have a demo set up. 
So a person can go in and check out the interface and how the PQ generally looks, etc.
Then the person can make the call themselves.
Really in the end, each person needs to choose what it best for them.
(for me, a no brainer.. since there is STILL no scheduled time for Fibe availability in my area.. so its max 5mbps DSL & satellite with bell, or rogers 500mbps and ignite :P)

Re: Anyone left Bell Fibe TV for Rogers Ignite TV?

57
Resident Expert
Resident Expert

@pitfall21 wrote:

1. So you have Ignite and the picture quality is worse? 

 

2. I'm tempted to try Bell for its internet.  I have Rogers 500 Mbps now and it keeps disconnecting to game servers unless I unplug the modem and reboot it.  It's my second modem in 30 months.  The only thing I'm worried about is if 50 Mbps is enough for 10-12 devices.


I spent ten years recently optimizing home theatres for hundreds of clients.  I can say unequivocally that Rogers PQ is superior, especially on 1080i channels since they are not down-converted to 720P as they are on Bell Fibe.  See my comments in the following post earlier in this thread.  That was before Ignite, which is better still.

 

https://communityforums.rogers.com/t5/TV/Anyone-left-Bell-Fibe-TV-for-Rogers-Ignite-TV/m-p/425194#M4...

 

2. There are many surveys regarding internet speed and all of them have Rogers near the top of internet provider  ratings while Bell is often near the bottom (on average, especially in Fibe FTTN applications).  This doesn't mean that there cannot be exceptions (FTTH for example which can match Rogers Coax speeds), in specific instances, however, on average, Rogers provides what they promise (plus a bit more) while Bell often under-delivers.  I would think that 50 mbps for a heavy user is not enough.



Re: Anyone left Bell Fibe TV for Rogers Ignite TV?

bhoward57
I Plan to Stick Around

I just left Bell FTTN with Fibe TV and home phone

 

Had pair bonded 50mb with select package + HBO …. very expensive. Been on Bell internet since dialup, Fibe for 5+ years. My house is 1.2km from the node (way over the recommended). Near the end we had weekly reboots and tech visits every 4~5 weeks. Seems like our 30+ year lines were degrading fast. Limited to recording/watch 2 things at the same time. Had to juggle our records and constantly has conflict. Very frustrating!

 

Got the 500mb package with Popular and HBO. We initial had to reboot the modem 7 time over the first 2 days. It was replaced today. Have not had to reboot since. Almost had buyer regret!

 

Internet speed test are 590mb/22mb vs Bell at 48mb/8mb. Ping is 8ms vs Bell at 15. Noticeable improvements for a gamer! The Wi-Fi seems good

 

Home phone is the same quality but you get a lot of features that we did not get with Bell. They were all options at an extra cost like unlimited long distance in Canada,

 

All boxes are very small and hooked up on Wi-Fi. Two location have ethernet available so I may use that in the future. The picture quality is the same. You can choose the video output all the way to 4K60p … not that we are getting 4K. The toys are fun and work well for me. Voice command, surfing, recording all work as expected. The 30 second skip on Bell is missed but I can say "Fast Forward … 3 minutes" which is great and gets you close. The flex channels are nice also.

 

Day 3 is coming and hopefully we learn about more features. Will update next week!

Re: Anyone left Bell Fibe TV for Rogers Ignite TV?

Redzzzz
I Plan to Stick Around
Don’t do it. I was Fibe FTTH best tv package/300 internet ... I have been struggling with transition to ignite. Bell gives promos/discounts on services , ignite DOES NOT and WILL NOT ( bundled) I’m on ignite premier/ 1G internet and extra sports theme packs. I am paying same as I was at bell ... fewer channels... picture quality was better fibe, talking remote is not as easy as it sounds, the remote is very temperamental . Additional TVs need to have strong signal to get ignite.... the modem is weak so u have to rent extenders. The additional equipment rental is $10/mo ( bell is $7 or free) , wifi extenders are $10/mo ( for 1 beacon ) each additional is $4/mo. Bell is $5/mo for 4 pods ( not to mention the modem wifi reach with bell is stronger ) flex channels are impossible to change around because it needs to be done on Rogers.com and that website makes life (and everything else) difficult.... took 8 days and 3 hours on phone just to get flex channels done the way I wanted them. Sports theme packs (seasonal) are more expensive (and I thought it was impossible to be more than bell ) and less selection ( bells far better for add ons). But Rogers is far superior to bell with customer service (although ignite is closed 10pm) I’m slowly getting used to ignite, it’s not been easy. And unfortunately not been worth it. I regret the switch. Bell fibe ftth is your best bet (at least for now. Ignite is a slow process and it new to everyone - Rogers included. There are many kinks to work out yet. I’d sit tight for now )

Re: Anyone left Bell Fibe TV for Rogers Ignite TV?

ronz
I've Been Here Awhile

is this true even if you hard wire   dont use the wifi

Re: Anyone left Bell Fibe TV for Rogers Ignite TV?

ronz
I've Been Here Awhile

is this true when hard wired

Re: Anyone left Bell Fibe TV for Rogers Ignite TV?

pitfall21
I Plan to Stick Around

Great review Redzzzz.  I really think Rogers needs to drop the install fee so more people try Ignite TV.  The only 2 things stopping me from moving to Bell are the 50 Mbps speed and the 2-year contract.  I live in a 30-year-old neighborhood that doesn't have FTTH yet from Bell.  I'm worried I will not have enough speed for my 4 family members.  Having said that, you said Bell has a nicer picture and that's important to me as I have a 4k TV.   Thanks!

Re: Anyone left Bell Fibe TV for Rogers Ignite TV?

Redzzzz
I Plan to Stick Around

ignite tv is not hardwire....only wifi so if you have more than 1 tv you really have no choice but to add the beacon/extenders to feed the additional.

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