Nope. I'm not sure if thats because of the network power cycling up and down, or possibly the wifi card in the laptop having a hard time with the dual networks.
Just for the heck of it, assuming that the modem is still in place and running, call tech support again. This time you will end up with a different CSR. See if the CSR that answers the call knows how to turn off the Home Monitoring Network. Its worth a shot and might save you a drive to the local Rogers store.
I went ahead and exchanged the modem - might as well not have bothered - nothing's changed 
the signal still dips - in fact, when I'm running a speed test and see that the speed is 2Mbps, I can see in the inSSIDer program that the signal dipped
and the mystery network is still there
I'm on hold right now waiting to see if they can turn off the mystery network, even though the tech from this afternoon said it wasn't there 
running out of ideas - right now I see my only remaining option would be to switch back to 250u and the other modem and then cross my fingers that I can get things back to what they were
Congratulations, I think you may have found a bug. I switched my CGNM-3552 TO Gateway mode and enabled the 2.4 Ghz wifi. I ended up with the same situation, a ghost network transmitting at the same time. inSSIDer indicates two SSIDs transmitting. No combination of reboots, cycling the 2.4 Ghz wifi On and Off or running the 5 Ghz network at the same time solved the problem. The received power of the 2.54 Ghz network is very unstable. I'll pass this along to the engineering staff to have a look at.
I was going to ask if you had another device to check that with, but I see that you already have. That confirms thats its not just an artifact of some type that is broadcasting. I'm wondering why we're the only users of the CGNM-3552 that are seeing this? Are you using the maximum number of characters allowed for both the Network Name and Passphrase. They will hold 32 characters for the name and 63 or 64 characters for the passphrase, depending on what type of characters are used. This might also be a problem with the wifi controller, well beyond any user settings.
Just to note, having the ability to receive a 5 Ghz network doesn't guarantee fast wifi. That really depends on the number of antenna that the device has which allows it to transmit or receive one data stream per antenna. The more antenna on the device, the higher the number of data streams that can be transmitted or received, to a point where other components come into play, such as the processor speed and memory onboard. We have a laptop that won't go beyond 200/210 Mb/s wired or wireless, even though we're running gigabit service. Our desktops or gaming laptops go far beyond that. So, each device has to be looked at to determine what the wifi components are and what those specs are, in order to have some idea of whether or not the transmit or receive rates are reasonable.
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RogersMoin
I'm sure that any tech savvy 5 year olds are not feeling any disrespect 🙂 And ..... welcome to the forum.
Ok, can you have a look at my post #2 on this page which I just posted in answer to another forum member in your situation as well. Hopefully this will contain enough instructions to prove out your gigabit service and start any troubleshooting required to sort out any problems.
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RogersMoin
No that is for a VOIP phone. If you don't disable it, the router will use the Netgear implementation of the signalling protocol for the VOIP phone. There are apparently, different versions of this signalling protocol in use. So, if you have a VOIP phone, you would forward the necessary VOIP phone ports to a static IP LAN address that you assign to the phone and "enable" the Disable SIP ALG function. That will allow the specific version of the signalling protocol, as used by the VOIP phone providor to pass thru the router, unchanged by the router, enroute to the VOIP phone, and the phone should work as intended.
I'm looking for the NAT Acceleration setting on the router. You may have to check that the router firmware is running the latest Netgear version and possibly ask a question in the Netgear forum about this. From what I gathered, reading thru the manual, you would have to know about this function and just know that it can be unintentionally disabled by some functions. I didn't see any method of determining its Enabled or Disabled state. I can only conclude that you would have to reset back to factory defaults (with the vast majority of functions disabled as a result of the reset) to determine if the CTF / NAT Acceleration was Enabled as a factory default. If so, you should see higher data rates if your test device will support those rates.
Can you run a test using the speedtest.net Toronto Telus server and let me know what the results are?
Are you running the tests on Firefox without Flash loaded on your pc? if so, do you have Chrome loaded and if yes to that question, can you try a speedtest.net test using Chrome in order to get away from the beta test?
Chrome Version 51.0.2704.84
Real world test. Download 655mb file from 10Gbps endpoint confirms 9Mbps speed.
<snip> removed 3rd party link
After 3 calls to support, tech is still adamant that my internet connection should be working fine. Not sure if it is related but tonight my WAN IP has changed. I usually get assigned the same IP after a modem power reset. For the first time in a week, I tested 200 mbps for a 655 MB file download.
If you're getting 915/43 on a consistent basis, then the modem is delivering a pretty good data rate. You're not going to see 1 Gb/s on a test or download due to the overhead messaging requirements for TCP/IP. I would have to figure out what the max delivered data rate would be without that overhead.
So, with a good data rate, as shown on a speedtest, you're now facing the reality of the net, and that is the fact that internet servers aren't necessarily going to provide you with gigabit delivery rates. Most of them probably cap the outbound data rate at something far less than that. Throw in the distance to those servers and you end up with much less than 1 Gb/s, which greatly annoys the end user.
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