cancel
Showing results for 
Search instead for 
Did you mean: 

Anti Spyware and Virus will not turn on

CBB
I've Been Here Awhile

My anti spyware and anti virus will not turn on I have tried to manually turn it on but it will not.  Please help!!

 

 

***edited labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Anti Spyware and Virus will not turn on

TeDD13
I'm a Trusted Contributor

You need to disable both Windows Firewall and Windows Defender as they are in conflict with rogers online protection software. You can find both in Control Panel. Once you disable them, restart you PC. Rogers Online Protection should now work.

 

If not, reinstall it. 

View solution in original post

12 REPLIES 12

Re: Anti Spyware and Virus will not turn on

TeDD13
I'm a Trusted Contributor

We need more information to help you.

 

1. What kind of security software are you using?

2. Is it Windows environment?

3. Did you disable Windows built-in firewall?

4. Do you have more than one security software package installed on your PC?

 

Re: Anti Spyware and Virus will not turn on

CBB
I've Been Here Awhile

I am using the Rogers Protection.

Windows Vista Environment.

I didn't know Windows has a built in firewall.

No I don't have an security software package.

Re: Anti Spyware and Virus will not turn on

TeDD13
I'm a Trusted Contributor

You need to disable both Windows Firewall and Windows Defender as they are in conflict with rogers online protection software. You can find both in Control Panel. Once you disable them, restart you PC. Rogers Online Protection should now work.

 

If not, reinstall it. 

Re: Anti Spyware and Virus will not turn on

skinorth
I'm an Advisor

@CBB:

 

All of this may seem confusing and contradictory.  But you would be well advised to get rid of Rogers Protection.  Remove it from your system and use something else.  Rogers is NOT in the anti-virus business and this is demonstrated by the numerous postings in this Forum detailing problems people have had with RoP.

 

You could use Microsoft Security Essentials (free download), and for sure you need the Windows Firewall (included in all Windows variants) active on your system.  They do two different things.  MSE protects against virus, malware and trojans, etc.  The Windows Firewall protects you from direct malicious attacks from the Internet as you surf and use email.  Neither is perfect, for sure.  But they are a heck of a lot better than what Rogers is offering.  Besides Microsoft issues regular automatic updates to cover new threats as they are discovered.

 

In addition there are lots of other things you can do to protect yourself and your system.  But that is a whole 'nother topic.

 

Think about it!  Microsoft has their corporate reputation on the line!  Their reputation is riding on how well they protect their Windows environment from attack.  They have billions of dollars, thousands of experts, and their ownership of the Windows environment on which to base their efforts.  If they are successful, they have protected their considerable installed base and customer investments.  If they fail, well, there are both the Apple/Mac and Linux to take over from them.  And you can be **bleep** sure they are doing everything they can to be successful.

 

Based on dozens of Forum user comments here it is reasonably obvious that Rogers Protection is not the greatest.  I don't want to be snarky or sarcastic, but let's just let Rogers try to work on providing us with adequate Internet services!  That might well be enough of a challenge for them at this point in time.

 

skinorth

 

Re: Anti Spyware and Virus will not turn on

FormerMember
I'm a Senior Advisor

I would like to backup the comment from skinorth. You would be well advised to ditch ROP and go with something else. Skinorth said it very well!

Re: Anti Spyware and Virus will not turn on

kennybigrig
I've Been Here Awhile

No Rogers is not in the anit virus business but Symantec is.  And Rogers uses Symantec.

Re: Anti Spyware and Virus will not turn on

Hello @kennybigrig, thank you for your post. Just so you know, The engine behind Rogers Online Protection is Bitdefender.

 

Cheers,

RogersMoin

Re: Anti Spyware and Virus will not turn on

geoffs
I've Been Here Awhile

When shall Rogers co-ordinate thier antivirus software with "Windows 10 Defender" or which one is better

Re: Anti Spyware and Virus will not turn on

pmcsplaza
I'm a Trusted Contributor

@geoffs wrote:

When shall Rogers co-ordinate their antivirus software with "Windows 10 Defender" or which one is better


Windows Defender in Windows 10 does contain antivirus.  So MIcrosoft Security Essentials, mentioned earlier, is neither necessary nor will it even install on Windows 10 (or 8 and 8.1 for that matter).

Its reliability is available in online comparative tests.

In Windows 7, or below, Windows Defender is merely any anti-malware tool and does NOT contain an antivirus, so other tools are necessary for A/V protection in that case.

In all the above, Windows Firewall remains the only firewall protection - it protects one-way only, incoming.  (Unless heavily tweaked often with the help of 3rd party tools).

Many people prefer 3rd party software that covers anti-virus AND firewall protection, so online research is well worth your while.

Do your research.

 

Peter
Toronto

Re: Anti Spyware and Virus will not turn on

geoffs
I've Been Here Awhile

Thank you --Peter

 

I guess I shall renew with Norton again in the next 2 weeks --unless something comes up that is better .

 

Open to suggestions

 

Re: Anti Spyware and Virus will not turn on

harryclark
I've Been Here Awhile

 

 

Few days before, my antivirus program is not working as some fake programs get entered into my system without my permission. I have tried a lot for removing these harmful threats from my system. But unfortunately, without the use of my antivirus program, I can't carry elimination process of these fake programs. Hence, I take help of my friend, who stated me some simple techniques of avoiding harmful threats from your PC.

 

Simple Techniques To Avoid Fake Security Programs Into Your System

 

Every Day we come across a stubborn malware that often get share by our technical analysis in various forms to help in avoiding and reducing computer malware infections. One common type of threat is Fake Program, that is implant by cyber criminals in order to attack on user PC using money extortion method. Among its sneaky actions, these fake programs also possess some weakness.

 

These fake programs claim themselves as mots genuine programs that will help its user in eradicating their PC problems. In this case, you will receive a fake program that claims that your system have some issue, or get infected by some potential threats. These pop-ups will usually count on you when you click on OK or Remove button, that prevent most common used and legitimate antivirus programs from detecting and removing this threat.

 

Here mentioning some tips that will help you in combating these fake programs-

 

Just Move your pop-up Window to side, instead of clicking on its “Ok” or other sponsored buttons:-

 

Whenever you come across a pop-up from fake programs, you will have limited choice to go ahead before clicking its OK button. You should click its button to confirm its notification. But the best method is to ignore these messages and continue you to your work. By ignoring these messages, you will be able to navigate your anti-virus programs and run it, so that it can accurately catch the threat timely. Hence, by simply avoiding this lockup, you can get rid of fake programs from your system.

 

Boost your system from repair disk to bypass a threat that preventing your system from start up:-

 

In some situations, user face dangerous fake programs that prevent their system from starting up properly. Sometimes the boot process get corrupted by this malware and in order to start up system recovery, a secondary operating system is required. Simple solution of this situation is to utilize a boot disk from antivirus program. Using such a disk to boot, your PC will allow the antivirus to get this malware and remove completely from your system.

 

Unblock your antivirus program by remaining it to Explorer.exe:-

 

As we know that Fake programs, basically block legitimate security programs. The best way of allowing use of your antivirus program is renaming your application's main executable file to “Explorer.exe”. By doing so, you will trick these fake programs into thinking that your security program is Windows Explorer, that ever hardly blocked by this malware. You can find your antivirus program's executable files within Program Files folder under Folder names as same of your security programs.

 

By simply following this techniques, you can remove all other Fake security Programs as System Healer, PUP Optimizer, MPC Cleaner and related programs from your system

Re: Anti Spyware and Virus will not turn on

pmcsplaza
I'm a Trusted Contributor

These fake programs and ransomware in particular are activated by a simple mouse-click and/or a keyboard stroke.   That is all the permission they need.

The best weapon against those is at the first sign of trouble, power off completely.  So you'll lose whatever you were doing, big deal, better than having a useless machine or locked files.

Reboot into Safe Mode with Networking and locate System Restore.  Use that to go back to a time before this happened.  If successful, temporarily disable System Restore to erase the infected restore point.

A/V's are not guaranteed 100% so simply be careful what you download, click on etc.

Malwarebytes  is great tool to have around as a backup to any A/V programme.

Peter
Toronto
Community Testing Lab

We’ve got an amazing opportunity to test our upcoming Gateway!

Click here to find out more!

Topic Stats
  • 12 replies
  • 4624 views
  • 5 Likes
  • 9 in conversation