We've been with Rogers for 15 years plus and my service needs have not changed much in the last ten years but neither has my service quality improved much for what I use. If those with fancy plans appreciate the increase in speed or whatever that's lovely ... you pay for it. I just want a basic talk and text plan with out getting screwed over for a lot of long distance when I am within 10 km of home. And If I'm expected to pay another $5 on top of what I pay already, that 15 year relationship is going to come to an end in a month or so when the increase takes effect . I have found three other service providers that will provide the service I need for less ... so your call Roger's . Those three computer glitches that have raised my bill to unprecedented levels for me for each of the last three months ( all susequently fixed because they were noticed) are also tipping the scales toward the competitors.
You really need to get a different computer or something if it won't listen to what your humans tell it .