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Android device - Email Issues

binglehart
I've been here awhile

Samsung Galaxy S6 5.1.1 Update

 

I am haveing oroblems with my emails on mu S6.

I am using a sympatico sever. and gmail account. I will have an indication that I have email, when I go into look at it sometimes it appears for a period of time then disapperas, other time it will appear then quickly disappear.

 

Help this is an important toll for my business,

 

*Edited Labels*

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Android device - Email Issues

RogersMoin
Moderator
Moderator

 

Hello, @binglehart

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for posting your concern in the Community. The symptom you have described indicates that you may have another device/computer running the same email accounts with POP protocol and "Leave a copy of messages on server" is unchecked. Once you select/check the setting - Leave a copy-- then the emails on your S6 device shall not disappear. 

 

On the side note, you shall upgrade your S6 to 6.0.1 version. 

 

Cheers,

RogersMoin

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3 REPLIES 3

Re: Android device - Email Issues

RogersMoin
Moderator
Moderator

 

Hello, @binglehart

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for posting your concern in the Community. The symptom you have described indicates that you may have another device/computer running the same email accounts with POP protocol and "Leave a copy of messages on server" is unchecked. Once you select/check the setting - Leave a copy-- then the emails on your S6 device shall not disappear. 

 

On the side note, you shall upgrade your S6 to 6.0.1 version. 

 

Cheers,

RogersMoin

Re: Android device - Email Issues

binglehart
I've been here awhile

SORRY FOR THE DELAY IN GETTING BACK TO YOU ON MY ISSUE OF NOT RECIVEING MY EMAILS. yOUR SOLUTION WORKED 

THANKS

Re: Android device - Email Issues

Hello, @binglehart

 

Awesome! thank you for the update. Glad to know that the solution worked. Thanks for your contribution and for your help in keeping the community a pleasant place to be.

 

Cheers,

RogersMoin

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