(Android) Mobile Backup [Xperia arc]

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I've Been Around
Posts: 1

(Android) Mobile Backup [Xperia arc]

Anyone else with an Android device have this working?

 

When I try loading it up on my Rogers Sony Xperia arc, a popup appears: "Unrecognized device. Please try again later."

 

Image: http://moby.to/8877jb

 

It's not a big deal since I use (better) 3rd-party backup programs, but it's annoying that an unremovable application is bundled with a phone that apparently isn't supported.

 

***edited labels***

I've Been Here Awhile
Posts: 2

Re: (Android) Mobile Backup [Xperia arc]

Same problem here.  Initially got message it could be run over WiFi, so I turned off WiFi and tried using 3G, then got the same unrecognized device error.  Just got off phone with Rogers Tech Support, they have escalated to Level 2 since this is a Rogers app.

Retired Moderator RogersShehzad
Retired Moderator
Posts: 48

Re: (Android) Mobile Backup [Xperia arc]

Hello JPTN,

 

Were you able to get this issue resolved with your mobile back up application? If not you may want to speak to our phone support team and have your issue escalated to our network support team as it is a Rogers application.

I've Been Here Awhile
Posts: 2

Re: (Android) Mobile Backup [Xperia arc]

No the issue is still unresolved and I did have it escalated, but as usual, I never hear(d) back from Rogers.  In addition, in the meantime, I also have a Rogers Samsung Nexus S and I get the same "unrecognized device" error on that phone.  Seems to me that Rogers needs to address this for all Android phones, and ASAP.

I've Been Around
Posts: 1

Re: (Android) Mobile Backup [Xperia arc]

same here!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I've Been Around
Posts: 1

Re: (Android) Mobile Backup [Xperia arc]

I'm having the same problem and was just hoping it had something do do with going from BBry to Android -- I am calling today and will tell you if I learn anything
I've Been Around
Posts: 1

Re: (Android) Mobile Backup

I can't get mobilebackup.rogers.com to even open on my phone so I can go on and try to back up.  The app seems to be missing now as well?

Matt

I'm a Senior Contributor
Posts: 267

Re: (Android) Mobile Backup

Mobile backup was shut down a long time ago...

I'm a Trusted Advisor
Posts: 32,015

Re: (Android) Mobile Backup

Hello Matgyver

Mobile backup from Rogers was shut down about a year and half ago. You can download third party apps that can back up certain things from your phone or download a program like Samsung Kies ( For Samsung phones) HTC Sync desktop ( For HTC phones), BlackBerry Link ( BlackBerry 10 phones), BlackBerry Desktop software ( Older BlackBerry devices). On your computer and you can back up your device.