I got a deal from Retentions Dept, on my Internet and TV a 20% discount on these two services for 1 year. Usually these kind of deals are on the agreement that I stay for the entire year. Am I locked into this? and if I break it then what happens; do I need to pay back the 20% for the months I got the discount? Is this kind of thing enforced?
It veries as the rep did not specify if its a 1 year term or a 1 year discount.
i would suggest calling in & asking if its a 1 year discount OR a 1 year contract. Sometimes the reps do not explain it properly.
If its a 1 year contract, you will need to pay whatever the cancellation fee would be. That depends on the amount it is on every account. When calling in to ask, they will let you know.
Ok thanks... My bill says "Internet Discount-1yr" and "TV:20% off for 12 months" .. so I would assume this is not locked in. I would expect they might want back the 20% they discounted me for however-many months I got the discount .. but I guess I will have to call and make sure.