All of sudden email stopped working

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I'm a Reliable Contributor
Posts: 285

All of sudden email stopped working

I have rogers yahoo email of course on my iphone 6 and it has stopped working. Anyone else? No changes done here

 

 

 

 

 

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Steve
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Resident Expert
Resident Expert
Posts: 14,246

Re: All of sudden email stopped working

Mine is working here.. sent from my work, received almost instantly on my rogers, on my iphone5.



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Moderator
Moderator
Posts: 1,845

Re: All of sudden email stopped working

Hello @remaxman,

 

Sometimes it may happen that your email account may get locked, you may want to login to webmail once to unlock it. Let us know if it worked.

 

Cheers,

RogersMoin

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I'm a Reliable Contributor
Posts: 285

Re: All of sudden email stopped working

I can get on webmail no problem. Iphone errors out on imap.mail.yahoo.com on port 993 timed out. 

Steve
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Moderator
Moderator
Posts: 1,845

Re: All of sudden email stopped working

Hello Steve,

 

Not sure of any troubleshooting steps you have already tried, are you able to browse the internet? This will tell us if your device is connected to either WiFi or to data.

 

Can you also please close the mail app and relaunch it, better yet, please restart the device. Let us know if this helps.

 

Thanks,

RogersMoin

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I'm a Reliable Contributor
Posts: 285

Re: All of sudden email stopped working

Rebooted a few times. I can get on the interent no problems via my wifi

Steve
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Moderator
Moderator
Posts: 1,845

Re: All of sudden email stopped working

Hello, Steve

 

Was there any change done to the phone, like adding an app etc.? I'm trying to understand what is blocking the connection. Not sure if @Gdkitty is using IMAP on his device, but it's working for him.

 

Do you want to try POP instead? Below are the details;

 

  • Email Address: <name>@rogers.com
  • Incoming Server: pop.broadband.rogers.com
  • Outgoing Server: smtp.broadband.rogers.com
  • Incoming Port: 995 (requires SSL)
  • Outgoing Port: 465 (requires SSL/TLS)

Thanks,

RogersMoin

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Resident Expert
Resident Expert
Posts: 14,246

Re: All of sudden email stopped working

I am doing mine via IMAP...

 

but not MANUAL settings.. on the iphone via choosing to setup via the YAHOO option.


So i have no way of checking/changing.. to see what port its using, etc.



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I've Been Here Awhile
Posts: 2

Re: All of sudden email stopped working

I'm having the same problem with IMAP. Can't get new messages on my Android, and I can't even access any IMAP folders on my email client. Webmail works just fine, and after I use it, it seems to fix the problem, but only temporarily. What's happening?

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Retired Moderator
Retired Moderator
Posts: 700

Re: All of sudden email stopped working

Hi @edweiss

 

Have you tried removing your email account and re-adding it? It's a good troubleshooting step for email issues.

 

RogersAsif