In order to take a closer look at this for you and see what is going on, we will need to pull up your personal information on file. As the Community Forum is a public place its not a good idea nor is it allowed to post your personal information. We'll need you to send us a Private Message here in the Community Forum for us to pull up your information and see what is going on with your order. You do not need a Twitter account or a SmartPhone to do this as everything is done here in the Community Forums website.
Please Click Here for instructions on how to use our Private Messaging system.