Activating a New Rocket Hub

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RogersCilio
Retired Moderator
Retired Moderator
Posts: 390

Re: Activating a New Rocket Hub

Hey @gdmaclew,

 

I'm sorry to hear you're still without your Rocket Hub. As @RogersCorey mentioned here, if you can kindly reach out to us so we can take a closer look into this for you, via @CommunityHelps.

 

Cheers,

RogersCilio

gdmaclew
I Plan to Stick Around
Posts: 27

Re: Activating a New Rocket Hub

What do you mean "reach out to us"?

 

Doug

 

RogersZia
Moderator
Moderator
Posts: 1,401

Re: Activating a New Rocket Hub

@gdmaclew,  RogersCilio meant you can send a message to our @CommunityHelps inbox if you want us to review the order for you :).  Check out this BLOG on how our private messaging system worksRobot Happy.

 

  

 

RogersZia​​​​​​​

gdmaclew
I Plan to Stick Around
Posts: 27

Re: Activating a New Rocket Hub

Why can't you review the order from here instead of having me go to another method of communication?

Seems overly complicated to me.

Keep in mind that I do not use Twitter and do not have a smart Phone.

Doug

 

RogersTony
Moderator
Moderator
Posts: 1,281

Re: Activating a New Rocket Hub

Hello @gdmaclew,

 

In order to take a closer look at this for you and see what is going on, we will need to pull up your personal information on file. As the Community Forum is a public place its not a good idea nor is it allowed to post your personal information. We'll need you to send us a Private Message here in the Community Forum for us to pull up your information and see what is going on with your order. You do not need a Twitter account or a SmartPhone to do this as everything is done here in the Community Forums website.

 

Please Click Here for instructions on how to use our Private Messaging system.

 

RogersTony

gdmaclew
I Plan to Stick Around
Posts: 27

Re: Activating a New Rocket Hub

Understood Tony.

I will do as you ask.

 

Doug