Account consolidation MESS !!!!!

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jackthecompguy
I'm a Regular
Posts: 215

Account consolidation MESS !!!!!

I called in today to change my BUSINESS wireless acct to a consumer account and bundle it with my CONSUMER internet TV and home phone. So I could get the Spotify and Netflix free. They gave me a good plan same as I was getting on the business side so I am happy there. But the rep was (and is, I am still on the phone with her after 2 bloody hours) clueless. She botched the consolidation so now I have wireless under the "new" account and cable/net/homephone is still under the business acct. Then she tells me she can't consolidate the home phone without changing my phone number i've had for 15 years!! I told her obviously that is unacceptable and to resolve it. So she created a "case". We will see what comes of that.

 

Now, I have no data on my tablet lines since they were provisioned as dumb phone talk and texts and have been waiting a half hour for her to resolve an issue that should just be plan changing!

 

And I have no idea what is going on with my bill.

 

I am still on the phone as I write this so we will see what happens.

 

 

 

 

 

 

 

***Edited Labels***

RogersPrasana
Retired Moderator
Retired Moderator
Posts: 624

Re: Account consolidation MESS !!!!!

Hi @jackthecompguy

 

Thanks for posting on the Community Forums! Smiley Happy

 

We'd be happy to look into your consolidation request. Please send us a private message to @CommunityHelps and we can look into this further for you.

 

@RogersPrasana

 

 

jackthecompguy
I'm a Regular
Posts: 215

Re: Account consolidation MESS !!!!!

Update: I am off the phone, she gave me a $40 goodwill credit but one of my tablets still isn't working. I feel it should be more if I am being honest. She also changed the primary line on my account for what seems like no reason.

RogersMaude
Moderator
Moderator
Posts: 2,332

Re: Account consolidation MESS !!!!!

Thanks for the update @jackthecompguy, we've responded to your PM!

 

I am confident we will have the ability to resolve the issue with data transmissions on your tablet. Smiley Wink

 

RogersMaude