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Account Information

Zauriel
I've Been Here Awhile

I just sign up for Internet this morning and the lady on the phone told me she was going to sent me the information to my email. So far I did not get it yet.

 

Should I wait a bit more? or call back? just wondering!

 

Thank you

 

 

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Re: Account Information

jkroesen
I'm a Trusted Contributor

Always good to follow up - Maybe there is a delay in the email going out... maybe a typo in the email address... 

 

Another common issues is the email being caught as SPAM... I'd check your spam folder - if it is there pull it out put in your inbox and any other email from Rogers from that point should go directly to your inbox.  

 

From my understand confirmation emails should be rec'd within the hour  no longer then hour's... 

 

 

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2 REPLIES 2

Re: Account Information

jkroesen
I'm a Trusted Contributor

Always good to follow up - Maybe there is a delay in the email going out... maybe a typo in the email address... 

 

Another common issues is the email being caught as SPAM... I'd check your spam folder - if it is there pull it out put in your inbox and any other email from Rogers from that point should go directly to your inbox.  

 

From my understand confirmation emails should be rec'd within the hour  no longer then hour's... 

 

 

Re: Account Information

Zauriel
I've Been Here Awhile

everything fine! i decided to call back and turn out they had not written my email correctly.

 

All good now!

 

Thank you!

Cheers!

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