For me the usage tool is STILL not viewable. Mine went blank a week ago after I changed my address - livechat first told me I just had to register my NEW cable acct, which I did yesterday but that didn't resolve the issue. Usage still not viewable. Today I spoke via livechat to another agent who said the IE9 BROWSER is the issue and to change browsers....ha ha, yet for several months with IE9 I had no problem viewing the usage, but coincidentially when my address was changed, since then I don't see it. I refuse to change browsers. And I have COMPATIBILITY VIEW on for rogers.com, still no usage viewable. So what the heck do I do?