About internet bill

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I've Been Around
Posts: 1

About internet bill

Hi I'm wondering about my internet bill. Because last time I paid a bill for January through my TD bank online, and the amount was same as usual which is $ 51.98. However, now 9 cents are remained on my account balence. I would like to know I missed something to pay more or it is just an error.

 

Thank you

 

 

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Resident Expert
Resident Expert
Posts: 14,207

Re: About internet bill

odd.. a credit of some form.. but for so little.

You would have to call in and talk to them tho.. its just users here..  you would have to talk to an account rep to have them check why.

 

As well, if you look on your myrogers, at the actuall bill itself PRIOR may show what the cost was that you should have been paying. (and why it was less)



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Resident Expert
Resident Expert
Posts: 14,207

Re: About internet bill

odd.. a credit of some form.. but for so little.

You would have to call in and talk to them tho.. its just users here..  you would have to talk to an account rep to have them check why.

 

As well, if you look on your myrogers, at the actuall bill itself PRIOR may show what the cost was that you should have been paying. (and why it was less)



View solution in original post

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Retired Moderator
Retired Moderator
Posts: 129

Re: About internet bill

Hi @JongminKim we would have to take a closer look at the actual billing information on the account. I would be able to assist. You can PM me and I will take a look into your account for you to clarify the change in cost. Let me know. Thanks!

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I'm a Trusted Contributor
Posts: 680

Re: About internet bill

When you were paying your bill are you sure you didn't accidently reverse the last two digits?

I notice that the difference between $51.98 and $51.89 is 9 cents.