I just was on a 3.5 hour phone call with 8 different "consultants" trying to cancel my service as I live out of the service coverage area.
I was told that I lived in a Provincial Park, so I could not have the cancellation fees waived. I was then transferred to a manager who had no idea why one of their staff you go on to argue this point with me. This manager then tried to argue with me and say that I do live in the service area. He then called the technical people (people, this was the third technical person) who then told me I do live in the service area. I continued to push the fact that i do not have service at my home, I was sitting there at the moment! Finally, the technical guy came back and told me I was correct, there is in fact- NO COVERAGE.
Anyways, this technical guy told me he would speak to the cancellation people on my behalf and tell them that even though there online map shows that I have coverage, there is in fact none.
Another half hour goes by, Mike in cancellation comes on the phone to tell me has no way to override the system as the system thinks I have coverage. I ask to speak to a manager.
Tara, the so called "manager" has no idea what was going on. She can only see I last spoke to the first manager, then proceeds to put me on hold to get this figured out.
After 3.5 hours total, I am told I have to pay my last 30 day even though I have no service, and I am not allowed to downgrade my services for these 30 days. So there you have it folks! ROGERS SUCKS. Good luck trying to cancel
I am guessing, there TECHNICALY may be coverage roughly in that area.. problem is its not GAURANTEED in that area, just that its there, there could be pockets with/without
The 30 days, is pretty much industry standard, for any services like this. Bell, Telus, etc, all of them, if you have to cancel, for whatever reason, you have to give 30 days notice.. regardless of the provider, this would have happened im affraid.
When changing to a new provider, make sure to ask around actualy people (not the stores themselves) ask others who live in the area, who have cell phones, WHAT provider/coverage they get, to find one that DOES work there.
I am moving out of their service area but they are still giving me a hard time. They said my new address is in a covered area. When I look at their coverage map, I'm not in it. More importantly, I can't use my cell phone or tablet at my new address. They said I will have to call technical support in my new province. How the heck do I do that without a phone!!! Morons. They have no idea what they are talking about. So frustrating to deal with. My new neighbours in Nova Scotia hate Rogers and whole-heartedly agree to stay away from them. The librarian at the public library actually said that Rogers is the only company she refuses to deal with. She said, "I think that Satan's last name is Rogers". LMAO Too funny.