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60$ BYOD 10 Gig promotional plan

Leto85
I Plan to Stick Around

Hey Guys,

 

Can anyone please confirm the specifics of this promotional wireless plan?  I switched to it last night and I got through to a rep this morning after a lengthy wait but they were not able to confirm if the extra 5 gigs stays on after 2 years or not.  The website I read had screenshots confirming that the 10 gigs is now a perm feature and does not drop off after 2 years.  How can I tell that they added this to my account properly and after 2 years I won't go back to 5 gigs.

 

***EDITED LABELS***

317 REPLIES 317

Re: 60$ BYOD 10 Gig promotional plan

ally36
I've Been Here Awhile

Did anyone have to pay a penalty / buy out contract..... 

If so how much?

 

Re: 60$ BYOD 10 Gig promotional plan

Meowmix
I'm a Trusted Advisor
Hello @ally36

Yes it does include voicemail.

As for the cost of the payout. That depends on each account. You would need to pay off the remaining flextab or upgrade fee u have left. That a varies on each account. If you did not have a flextab and u were on a month to month (no term) then u won't be paying anything.

Re: 60$ BYOD 10 Gig promotional plan

magis1978
I've Been Here Awhile
I had to pay out the remainder of my contract; 75 for one phone and 58 for the other. However getting 20gb combined for 120 versus 9gb shared for over 220... I'll be in the black after one month...

Re: 60$ BYOD 10 Gig promotional plan

Rogers why only promo? Telus has this as standard

Re: 60$ BYOD 10 Gig promotional plan

JoelJC
I've Been Around

Hello Rogers community,

In short, my MyRogers account is displaying that I have 5GB included on the usage page, despite having a $60 for 10GB plan.

I was fortunate enough last Monday to get in on the $60 for 10GB plan. Initially this was a $60 for 5GB + 5GB bonus, but I received a text informing me of the change to a permanent 10GB on Tuesday. I also received an email confirmation of these changes.

When I load up MyRogers on both my PC and the mobile app, the title of my plan is “Talk & Text w/10GB - No Tab” but my usage only says that I have 5GB included on my account. I used to have a 5GB addon when I first signed up, but that was removed when they upgraded it to a permanent 10GB. All I have showing up on MyRogers is my plan; no addons.

Is anyone else getting this?

Re: 60$ BYOD 10 Gig promotional plan

Meowmix
I'm a Trusted Advisor
Hello @mdunjic

No it does not. No carrier has this as a regular plan ( freedom I believe is the only one). Telus does NOT offer this anymore.

Re: 60$ BYOD 10 Gig promotional plan

Meowmix
I'm a Trusted Advisor

Hello @JoelJC

Yes this is normal. As long as yours shows 10GB data plan you will be fine.

The data shows 5GB is normal for many to be honest. Call in and see what a rep says though. My mom has the same plan and sees the same thing however a manager left a note saying it's 10GB and everything shows normal.

Re: 60$ BYOD 10 Gig promotional plan

ally36
I've Been Here Awhile
I got the plan I called Friday night was transferred to customer retention and they gave to me!
I waited like 3 hrs

I had to buy out my contract to get it but between 2 phones I’ve saying $90 a month! It was worth it

Re: 60$ BYOD 10 Gig promotional plan

mattc1989
I Plan to Stick Around

Due to the impossible hold times, and no response from chat or fb or Twitter, I’ve missed out on this offer, Rogers ought to make this a in market plan available to everyone, or offer it again for a longer period, before the year ends. I’ve been a Rogers customer since 2008 or so and paying outrageous prices, to see this 10gb for $60 is a slap in the face and shows clearly Rogers is gouging their customers working with the other big cell companies. Once I’m finally able to contact someone I’ll be cancelling my services if nothing is done to improve my bill.

Re: 60$ BYOD 10 Gig promotional plan

Hello @mattc1989,

 

I know the wait times since the weekend haven't been the best, I see you've reached out to us via CommunityHelps. We'll try our best to assist you with your account. 

 

 

 

RogersZia

Re: 60$ BYOD 10 Gig promotional plan

cagre3
I've Been Here Awhile

@mattc1989 wrote:

Due to the impossible hold times, and no response from chat or fb or Twitter, I’ve missed out on this offer, Rogers ought to make this a in market plan available to everyone, or offer it again for a longer period, before the year ends. I’ve been a Rogers customer since 2008 or so and paying outrageous prices, to see this 10gb for $60 is a slap in the face and shows clearly Rogers is gouging their customers working with the other big cell companies. Once I’m finally able to contact someone I’ll be cancelling my services if nothing is done to improve my bill.



I have just read the frustration of and we feel exactly the same way! We went online, we called every number available over and over and we also went to our local Rogers store and he took our numbers and promised to  get us on the program but we have heard nothing. Who do I need to talk to to make something happen? This is a major rip for long time customers and we are totally fed up!

Re: 60$ BYOD 10 Gig promotional plan

I had the same frustration and thought i was screwed...i sent a private PM to @CommunityHelps and they had me hooked up on the new plan within a day or so...very helpful indeed. Sometimes it pays to be a bit tech savy instead of old school (walk in to the store, phone call or even email) ☺

Re: 60$ BYOD 10 Gig promotional plan

cagre3
I've Been Here Awhile

@Meowmix wrote:
Hello @Artroxy

This plan is still available until tonight. So just call in and stay in hold until u get someone. This is due to the overwhelming as u said on this plan so many are calling into Rogers or using live chat to contact them as well.

Seriously??? Just call in and stay on hold...? I cannot even GET on hold!  ...or live CHAT

Re: 60$ BYOD 10 Gig promotional plan

Meowmix
I'm a Trusted Advisor
Hello @cagre3

For the past couple of days Its been really busy due to the holidays and how many callers have been calling in.

You do realize it's Christmas eve right? Those reps have families which they spends the holidays with.. So of course it will be a long wait today as not many are working. They are also closed tomorrow for Christmas.

I was able to call in and live chat for the past two days. Yes i waited a couple minutes to 20 minutes but was able to get through. Many have actually. It all depends on when u call. If it's a busy time then yes it will be a long wait however u can call right when they open in the AM and speak to someone. I was able to call during most hours and get someone with a 20 minute wait though.

Live Chat was opened for a while then closed again. You can also go into Share a Concern and contact a manager via Live Chat as well.

Of course you can also contact Rogers @CommunityHelps and have them help you. Yes it's a wait however the reps are amazing and can help you and assist you.

Re: 60$ BYOD 10 Gig promotional plan

joeg51
I've Been Around
Hi is this promo still on

Re: 60$ BYOD 10 Gig promotional plan

Meowmix
I'm a Trusted Advisor
Hello @joeg51

This promotion has ended. You can contact Rogers and see what other promotions they have via their live chat or @CommunityHelps.

Re: 60$ BYOD 10 Gig promotional plan

I had issues with my visual voicemail with my new 10gb for $60 plan on my new iPhone 8.

 

So I had the tech disable my voicemails included with the plan except for the visual voicemail.

 

I just want to know which voicemails were included with my plan so if at a later date I choose to get rid of my visual voicemail, I can downgrade to whatever was included originally, as he stated I can go back to it anytime.

 

Right now my plan looks like:

 

  • Billed Usage-Invoice Details
  • Van./Vic. Rate Following
  • Call Forwarding/Call Transfer
  • Call Display
  • Name Display
  • Unltd Text/Pic/Video Messages
  • Unlimited Canadian LD
  • 10GB Data

 

What am I missing?

 

Thanks in advance for any help.

Re: 60$ BYOD 10 Gig promotional plan

 

Hello, @hockeyboi

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for posting your query in the Community. Congratulation on acquiring the awesome plan, it comes with Enhanced voicemail. You may want to check the discussion regarding the difference between Visual and Enhanced voicemail. 

 

Cheers,

RogersMoin

Re: 60$ BYOD 10 Gig promotional plan

Dsiu1
I'm a Frequent Visitor

$60 for 10GB deal - ripped off

 

Frankly, quite upset at the service from Rogers over this incident. Successfully called on the 19th of Dec and got a promise from the rep everything was taken care of and handled and plan was to be changed 48 hours. 

 

Was advised to call back in 48 hours if I received no email. I confirmed with her several times that if she was sure that I didn't need to change anything over for my number or other changes to my account. Advised everything was great and a Merry Christmas from Rogers. Several accounts with Rogers over the last 10 years and boy, I thought they were the best company. 

 

Fast forward a few days later, no emails. Called in, got dropped a few times. Went to the store, store confirmed notes on account and said they're probably just taking some time due to the amount of people with the plan to set up. Fast forward another few days, checked in with store and called again, once again - same story, its probably taking a while, but it'll be complete. I did my due diligence and checked in repeatedly.

Fully trusting this company I've been with for quite some time since Fido being bought out by Rogers. I went through the New Years, expecting the changes to be made - Until today finally got through to an agent. Lo and behold, "Dear valued customer, unfortunately although we see all the promises made on the notes for the account, we cannot make the changes because, you know, the plan got grandfathered." I'm sorry, but that is honestly the biggest load of... flowers I have ever heard. There are many ways for a back end system to place a previously grandfathered code onto an account. But instead of honoring the promises made to my account, he said there was nothing he could do other than looking into normal plans. Excuse me? 

 

Escalating to a supervisor did nothing as well, calmly told her how frustrated I was. Instead, she offered me a plan that was $50 more than my current one, for the exact same 10GB. Let that sink in, she offered a $105 for 10GB plan when the offer that was promised was $60. Are you kidding me? You guys not only dropped the ball, now you want me to fork over close to half of what I'm currently paying at $65. "Oh, in that case, we'll give you a temporary discount, but you know, after that period - the price goes back to $105." 

 

I really do not see how this cannot be added in - I've worked with two different major telecoms, there are systems in place to escalate these codes up, even if a code was removed, exceptions are sent up - albeit it may take some time. Any other company would honor what was promised and do their best to have this completed. I'm sorry Rogers, but you have sorely, sorely disappointed me on this one. I do not whatsoever, see how you can mess this one up this badly, and display such a blatant disregard for honoring what was promised.

 

 

-D

Re: 60$ BYOD 10 Gig promotional plan

Good evening @Dsiu1,

 

Thank you for your post & Welcome to the Rogers Community!

 

I appreciate you took the time to share with us the details of the situation surrounding your price plan change.

I understand that you should not be penalized by the fact that our phone, chat and overall customer service channels were overwhelmed by the amount of requests we were getting.

 

Although the plan is expired at this time, we do value you as our customer and are more than willing to see if something more could be done to resolve this situation. However, that'll require access to your account.

 

Please send a private message @CommunityHelps, if you'd like to grant us access to your profile so we can verify how we can further assist you. 

If you're not familiar with how to send us a message, follow the instructions outlined in this Blog. 

Looking forward to your PM!

 

RogersMaude

 

Re: 60$ BYOD 10 Gig promotional plan

keisen
I've Been Here Awhile
I feel very much the same way, that Rogers doesn't really want to help their customers. Even their special 'retention plans' are more money than other companies new customers plans, OR EVEN THEIR OWN new customer plans! How does that make sense?