Can anyone please confirm the specifics of this promotional wireless plan? I switched to it last night and I got through to a rep this morning after a lengthy wait but they were not able to confirm if the extra 5 gigs stays on after 2 years or not. The website I read had screenshots confirming that the 10 gigs is now a perm feature and does not drop off after 2 years. How can I tell that they added this to my account properly and after 2 years I won't go back to 5 gigs.
Same thing here....long time loyal Rogers customer. Why not make it a simple "push" a button on the website thing? Why do I have to wait on hold for 3 hours (guessing...since I'm never able to actually wait that long on the phone to get through) to get the deal? Why end the deal if you don't have the staff to actually sell it?
If I do not get this deal when I finally get though to them (may not be able to by 5pm today) I think that will be ample reason to jump ship to anyone else willing to give the deal still. For both the financial and to vote my displeasure with the way this is handled.
I'm with Rogers for over 15 years and I feel penalized for the lack of customer service with this deal... I called, I have the intention of lock myself for another 2 years from a month-to-month but I couldn't not get through... so guess what mister Rogers... I will be Rogersless very soon and not because I will get a better deal that I currently have (which is very decent), but for the principle that I did my part and held my part of the bargain but you let me down and you don't deserve my business anymore.. which btw, (without bragging) it was upgrading my hardware and plan as well as 2 new accounts & devices...see ya 🙂
Same thing, just noticed it today - SUPER ANNOYING >_< Live chat is still down, I've gotten no replies on Facebook, and I've been on hold for a while! I specifically asked if I still get all the other ones I had from the previous plan (incl visual vm) and was told yes.
Ugh 😞 C'mon Rogers, don't make me regret staying with you!
I disagree. I will get it. It makes zero sense to offer it for a short amount of time (all the while not actually answering the phone/handling the demand). As long a Freedom is still offering the deal (they are, according to the website), every other carrier is going to....otherwise they are going to have anyone not locked into a contract (thats me!) jumping ship.
I don't doubt other carriers were having issues with handling the volume. That is beside the point really. They *ALL* didn't have common sense (or were purposely limiting the ability to sign up, either way....dumb dumb dumb) to see the demand. Anyone with a high school (even elementary) level education could see the demand would be huge. It scares me (thank god I do not own Rogers stocks) to see a large corporation as big a Rogers not having the same level of common sense (which makes me believe other reasons are a likely)....
Either way....I'm going to vote with my Wallet...I don't mind paying a bit more than the "deal" at another carrier with the same service to stop giving my money to a company that doesn't care about common sense or customer loyalty.
EDIT: Looks like I spoke too soon (or right on time!). I got a reply from @
I am actually out of the country right now when I saw that Rogers was offering the 10GB promotional plan for $60 bucks. I tried calling every single number that was available online and tried to change my plan with myrogers and it wasn't even a selection. On Monday night, I managed to get into the queue with the 1-855-381-7834 where I waited on hold for 2.5 hrs and it kept asking to hold. Then it just dropped the call. I tried endless times on Tuesday to no avail. Was anyone able to change their service with MyRogers? The live chat did not work, nothing worked. Given that I have been a Rogers customer since the late 1990s, this was a real disappointment. Any suggestions on what I should do or am I out of luck given that the messages when you call (today when put on hold) say the 10gb offer no longer is available.