Can anyone please confirm the specifics of this promotional wireless plan? I switched to it last night and I got through to a rep this morning after a lengthy wait but they were not able to confirm if the extra 5 gigs stays on after 2 years or not. The website I read had screenshots confirming that the 10 gigs is now a perm feature and does not drop off after 2 years. How can I tell that they added this to my account properly and after 2 years I won't go back to 5 gigs.
I was trying to get through on Live Chat and by phone for over 4 hours yesterday. About half an hour into multiple attempts to get through, I was finally able to connect to the automated system on the phone. I waited on hold for 3 hours, only for the call to be disconnected from Roger's end. During this entire time, I was trying to connect to an operator on Live Chat, but kept getting the same message:
"Sorry, no operators are available at the moment. Please try back later.
Due to an overwhelming response to our exciting wireless offers, we are experiencing longer than normal wait times if you’re reaching out to our Customer Service teams. We apologize and really appreciate your patience."
I continued trying to call until the system would no longer let me wait on hold.
I tried calling to get through this morning, and again after half an hour of trying, I was able to connect to the automated system again, but this time it wouldn't let me wait on hold. After being told that the system would connect me to a live agent, I would get a series of high pitched beeps, then a message that says "Due to increased call volume, we can't take your call right now, please try again later."
This is really frustrating and I feel like I'm left with no option but to switch to a different carrier, and I really would prefer not to.
Is Live Chat even an option, or has it been taken offline?
Can anyone here assist me? I'd really like to keep my service with Rogers.
Hmm. Doesn't seem like good practice to completely shut down a tech support/service communication channel because of a promotional offer. What if people need to call in to get service unrelated to the offer? Eg. if my wireless is out or I have a service emergency, how do I get through? Seems like Rogers would lose a lot of their existing customers to experiences like these.
That you for your help, in any case.
Btw, for anyone still trying, I was able to get through on Live Chat by using this link:
Click on the Live Chat option. You may need to wait on hold for an operator, but it does work. I successfully changed my plan with the help of a rep named Ben about 15 mins ago. I'm a happy camper now 🙂