Can anyone please confirm the specifics of this promotional wireless plan? I switched to it last night and I got through to a rep this morning after a lengthy wait but they were not able to confirm if the extra 5 gigs stays on after 2 years or not. The website I read had screenshots confirming that the 10 gigs is now a perm feature and does not drop off after 2 years. How can I tell that they added this to my account properly and after 2 years I won't go back to 5 gigs.
Hi, I am trying to change my plan through my Rogers online. I currently have a share everything premium tab and a no tab on my moms phone. I would like to change both to the no tab $60 for 10gb promotional plan. Please help...I've been trying to get through all day yesterday and since 7am this morning. Thanks!
Not sure if you can change this plan online.
If you can, may only be able to if your able to.. (IE, your still not on a tab, etc)
Seems the main way is via livechat or phone.
But there is so much of a demand that the lines are pretty much completely full, and huge wait times.
Not much that can be done than keep trying.. there is literally that many people trying to get through about it.
Hi folks! There's no need to contact us if your plan is showing 5GB at this time.
As I mentioned on the first page, your account may show that this is a 5GB bonus data promo that expires after 24 months but this is not applicable. If you signed on for the 10GB Promo plan, you will get your full 10GB for as long as you keep this plan, even if it doesn't show on your account right now.
I spent nearly 2 hours on hold yesterday and finally got in touch with a rep who was able to switch over my plan from the premium tab 10gb, to the $60 10gb special. The agent confirmed to me that this was successfully applied to my account, and provided me with a reference number.
My issue is that I never received a confirmation email stating any changes to my account, and when I log into MyRogers, it still shows that I have the old plan. I'd just call back to confirm with them, but I don't want to wait 2 hours on hold again. Anybody else have similar issues?
Two nights ago, I updated my plan to the 10 gig promotional plan for $60 through Live Chat. It's been over 24 hours, and I still haven't received a confirmation e-mail nor do I see the change on My Rogers. I'm starting to worry that the update never went through or that the worker never put it through.. is anybody experiencing the same thing?