Can anyone please confirm the specifics of this promotional wireless plan? I switched to it last night and I got through to a rep this morning after a lengthy wait but they were not able to confirm if the extra 5 gigs stays on after 2 years or not. The website I read had screenshots confirming that the 10 gigs is now a perm feature and does not drop off after 2 years. How can I tell that they added this to my account properly and after 2 years I won't go back to 5 gigs.
Hi. I am trying to upgrade to this plan as I am a long time BYOD Rogers customer. I recognize and appreciate how busy you are, however, two different support reps have told me by phone they will not upgrade me as "my plan is already good". I have numerous friends with teh same wireless circumstances as me and they have been upgraded with no issue. Could you please add me to the list of pending updates? I recognize it will take a couple of days to finalize. Thank you for your time and effort.
$60 10gb promo - NOT ABLE TO GET A HOLD OF YOU
I've been trying to call in to switch my plan but I haven't been able to get a hold of anyone. The phone rings but no one answers. I also texted in to 40019 as per your website's contact us page but haven't received a response yet. I found no email address to email into, so I am now posting this message here. Please get back to me, or at least uphold the promo when I am able to get in touch when your lines clear! Thank you
The only number that worked for me is 1-800-898-2355. I kept getting a busy tone too but kept trying repeatedly. Chat did not connect for me at all, and I received no responses on FB Messenger or Twitter. I would say the phones are your best bet, but it will take a few hours 😞
Why does MYRogers still show up as: My Wireless Package Talk & Text w/5GB - No Tab
Hi Rogers, on Saturday December 16th, I signed up for 10GB, MyRogers account should state 10GB, not 5GB.
Rogers, please help with this? It needs to state accurate info, not 5GB.
Just got disconnected again after waiting on phone for 3 hours 13 mins. This is the third time I got disconnected since yesterday after waiting for hours. I have been a loyal Rogers customers for over 16 years with wireless/tv/internet......this kind of service is how you treat your customers??? I am very disappointed.....
Well the lines are really tied up and it seems like the system is auto disconnecting people so it does not overflow and crash the whole system to the point no rep or customer can call in or do anything.
A manager i know within Rogers explained this. When you have thousands calling in at once, the systems are not designed to handle that many for ANY company. So they will start to fail and crash at one point.
Sadly Rogers can only do so much at this moment. Same with any other carrier that is having issues similar to this. I have been on hold with Telus live chat for 2 hrs. Spoke to someone and got disconnected. Not another 200+ people waiting in line and another 1-2 hr wait. Seems to be wide spread.
I wait 45 mins, got the line but just before proceeding told me oups you are not in right Province!!! Quebec is excluded from that promotion!!! Heinnnnn !!! i'm still at Rogers.. Now the price is made by Provinces soon to be by City then gender .. oh well after 25 plus years time to let it go !!! Rogers got no respect for their customer !!
Quebec is not included with any carriers. This was shown with all carriers including Best Buy. Best Buy started this off with BC and Alberta. Then all the other provinces and carriers excluding Quebec. Quebec has their own pricing and rules. That is why.
Bell is also having major issues in stores trying to add this plan. Reading online some are infact being turned down at the Bell stores due to the system not allowing them OR the wait times to add it is big.
I agree Rogers should have let us go to the store, however the store reps would have huge line ups just for this and people returning or exchanging or even asking general questions would have to suffer and wait. Also the system would do a total fail like it happens with iPhone launches and would take a day or two to go back to normal.
So in all i see both sides of this.
Just a side not, i got disconnected from Telus chat once again. Third time and there is another 304 people waiting. So its not just Rogers having issues. Its everyone.