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$60 10GB BYOD changing to $65 per month.

Meowmix
I'm a Trusted Advisor

Hey everyone!

As you all remember the whole Internet Rogers and all carries had a amazing deal the $60 for 10GB offer for the BYOD. Just wanted to let everyone know come January 3rd, the $60 10GB BYOD is jumping up to $65 per month as per Rogers.

$5 Small increase but I rather point this out now so many know before hand.


" “We regularly review and adjust our plans to reflect ongoing network and service investments so that we can continue to deliver the best possible customer experience,” said a Rogers spokesperson, in an email to MobileSyrup. “This promotional plan remains one of our most competitive and continues to offer great value.”


https://mobilesyrup.com/2019/01/03/rogers-fido-increases-60-10-gb-holiday-2017-promo-plan-prices/

 

 

***Added Labels***

39 REPLIES 39

Re: $60 10GB BYOD changing to $65 per month.

Ssd12
I've Been Here Awhile
I was also told this was a lifelong plan and would never change. I see some of your replies stating the “plan” details are the same but the pricing can be altered by Rogers as Rogers sees fit. This is a clear bait & switch situation whereby you increased your usership by enticing ppl with a “lifelong” plan, and then bumping it up. Apologizing for “misinformation” is insulting as many many Canadians were sold on the “lifelong” idea.

Yes, the rate is still competative, but this is a dirty move. Not cool ROGERS.

Re: $60 10GB BYOD changing to $65 per month.

U2brothr
I've Been Around
19 years I’ve been with Rogers. I’ve sung your praises. I’ve defended you among my friends.... and you do something like this?

I’m can’t believe it. Pretty disgusting actually.

Re: $60 10GB BYOD changing to $65 per month.

amul21
I've Been Around
Hello I need more information on this price hike as per CRTC right to information I need to know the real reason behind this price hike and required high level meeting review and momorandum and why higher level have decided to price increase pls I want to review all documents reasom behind price hike

Re: $60 10GB BYOD changing to $65 per month.

jedmundson
I've Been Here Awhile

Hey Everybody.

 

There is a link at the bottom of this article to "express your thoughts" into a form with the CRTC for this price plan change.

 

https://www.insauga.com/canadians-encouraged-to-share-their-views-on-cell-phone-plans

Re: $60 10GB BYOD changing to $65 per month.

Not cool what Rogers did.

Im already looking to switch to another company !

Is a matter of principles,how can you thrust this company from now on.

Next December will be 70$ .Trust me 

Re: $60 10GB BYOD changing to $65 per month.

I did not receive a pm, or any other notification ASKING if I wanted to continue with the price increase. I was just charged extra for something I was told was for the life of the plan. Yet another example of big business fleecing their loyal customers. Saying it is still a great deal and blaming their own employees to silence us, shame on you.

Re: $60 10GB BYOD changing to $65 per month.

OLDYELLR
I'm a Senior Advisor

In the words of our infamous leader,

“You are asking for more than we can give”


Rogers PayGo. Location: S-W Ontario

Re: $60 10GB BYOD changing to $65 per month.

Ssd12
I've Been Here Awhile
That’s an insulting response. No way is anyone asking for more than you can give, more like, “you offered more than you could deliver”, so the cost again, goes to the consumer.

Re: $60 10GB BYOD changing to $65 per month.

OLDYELLR
I'm a Senior Advisor

You misunderstood. I meant that Rogers was was implying customers were asking for more (i.e. what was promised) than Rogers wanted to give.


Rogers PayGo. Location: S-W Ontario

Re: $60 10GB BYOD changing to $65 per month.

Pauly
Resident Expert
Resident Expert

@Ssd12 wrote:
I was also told this was a lifelong plan and would never change.

 

Who exactly told you this? the agent at the store or the agent over the phone who wanted to make commission from you?  chances are, reps have been known to say anything even stuff that goes against company policy to make a sale. This happens in ALL 4 wireless carriers in Canada and is not new.  I have had countless people lie to me not just from Rogers but other telco companies just to close a sale.  I have learned never to trust them 100% as they lie and just want to make a sale to make their commission.  I usually go to their official website and find the truth, cus the website is usually more accurate and up to date.



Re: $60 10GB BYOD changing to $65 per month.

I also had a similiar conversation when we took advantage of the $60/10GB plan.

 

I've since complained and filed same to the CCTC.  I would recommend that other customers do the same.

Re: $60 10GB BYOD changing to $65 per month.

I get it, you have the right to complain. Exercise your right, im all for that. But do not expect a company to bend over backwards and give you back your old rate. They are the ones who decided to increase the price plan after all. You think when they were sitting at the board room table having a discussion to increase the price plan they said oh wait, lets do it for everybody except nikki2819, no they did not say that, they had full intention of increasing the price for everybody who signed up for this plan regardless of what the phone agent said to you. Chances are, the phone agent might be disciplined for lying to you about it being a "lifelong" plan, and you might get a $5 monthly recurring credit which might be for a few months, but after that's all said and done and the credits expire and the agent disciplined for lying to you, you will still end up paying the new price increase and the board of directors will be happy they got everyone to pay more for the plan as hoped. Sorry but if it was that easy to complain and lower the price for a mistake someone made, more people would do it but these are private corporations and are well within their rights of jacking up prices.

When Trudeau decided to increase our price of Gasoline from the Carbon tax, I can complain all I want to my MP or other government bureaucrats but nothing will get done and no one will care about someone like me, and they will simply tell me to suck it up buttercup.


Re: $60 10GB BYOD changing to $65 per month.

Rogers rate increases

 

They are 100% correct.

https://mobilesyrup.com/2019/04/06/freedom-mobile-ad-big-three-millions-switch/

 

Furious about your constant rate increases.  Every year, you charge and take more and more for truthfully what really? 

 

Thanks Rogers, or is that spelled with an "M" ?

 

Re: $60 10GB BYOD changing to $65 per month.

Did anyone of you call the misleading company?
Did they give you a credit or something for this?

Re: $60 10GB BYOD changing to $65 per month.

User986
I've Been Here Awhile

I spoke to someone on the phone, and they simply said that they are increasing the price and sticking to it.

 

They offered 2 years worth of credit to pay back the $5.00 increase, but will not put the price back to $60.00 as was promised when I signed up.

 

I even had the phone call recorded, and launched a formal complaint with the crtc & ccts.     The person from the Office of the President handling my case from Rogers admitted that they never bothered to listen to it.

 

Typical.

 

We REALLY need the CRTC to stop allowing the big 3 to band together and strong arm Canadians. 

 

This bullying and strong arming has to stop!!!

Re: $60 10GB BYOD changing to $65 per month.

I am very surprised as well. We've been with Rogers for the past 20yrs - my spouse worked for the company for years - and as loyal as we've been such an increase shouldn't affect us. Moreover you said its was for life. We also did not receive any notifications or messages and we've been paying the increase for the past 4 months. That's legit fraud!

Re: $60 10GB BYOD changing to $65 per month.

loki1van
I've Been Around

My Talk & Text w/10GB - No Tab has been changed to My Talk & Text w/10GB - Fin 24Mo. 

Why the change?  Does it mean what I think it means?  What will my  service/billing be changed to after 24Mo?

Re: $60 10GB BYOD changing to $65 per month.

Hello, @loki1van

 

Welcome to the Rogers Community Forums! 😃

 

I can understand how seeing your plan name change with an end date of 24 months can be confusing especially if you are on a No Tab plan. 

 

Rest assured, you can remain on this plan for as long as you want as long as you don't upgrade to a new device with a new term. Since it is a No Tab plan it is subject to rate increases but you will be notified via Bill message at least 30 days for any change to your monthly service fee.

 

I hope this helps!

 

RogersTony

Re: $60 10GB BYOD changing to $65 per month.

User986
I've Been Here Awhile

Yeah, the 2 different agents that I spoke to, on 2 separate days, told me the exact same thing. That the plan would remain the same as long as I didn't make any changes to the plan. it would not increase, it would not change at all.

I have both of those phone calls recorded.

Rogers' can claim that it was CSR error, but they were all told to say that and outright knowingly lie to all of us.

It's total and utterly disgusting!!!

Rogers should be ashamed of themselves.

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