Dang its been a while but it seems that i am going to be on the merry go around once again..Last time i posted an issue with my speeds it took 1 1/2yrs to get it fixed sort of :-).
Now i am having the same problems starting a few weeks ago, i put off calling support cause i knew what was coming but i didnt expect things to be so slow.
person on the phone of course suggested that i exchange my modem which i had them send a tech with one since its over 45minute drive to the nearsest rogers outlet that has modems that i could do the exchange at.
so tech comes does the exchange then starts addressing my speed issue then after half hour of basically telling me that i need to re install windows? i then fired up my other bare bone putter and low and behold same issue on that one as my main one Slow Speeds as confirmed by Rogers Speed Test Tool, i Averag anywhere from 89.8 Mbps to
140.0 Mbps on my 500/20 package..Tech changed cables and what not but no change, they fired up there putter and they got higher results but i noticed that they wernt testing from the same server as me so i guess thats why the small imporvement.
Needless to say after all is said and done once again like all my previous experice they decided to escalate my ticket since they couldnt find anything in house to be the problem..
So on Feb1st was the day that they told me that i should get some feed back in a few days about this, k so by the 5th i hadnt heard anything as of yet so i called iin to get an update as to what was happing, found out that on the 2nd it was accually escalted to a Senior tech? and that it was still pending. i called back the next day as it was expaliined to me it takes 3 days before i may here from the senior tech to arrange a visit and was told that it was still pending..so now we are at the 10th and still no word...
is it just me or has rogers field support taken a nose dive in the last year or so and i wont even try and figure out the poor quality of phone support for any internet issues cause basically after a few minutes the basic fix all is exchange the modem.
here is my current docwan which is pretty good compared to what i normally see
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Receiver||FFT type||Subcarr 0 Frequency(MHz)||PLC locked||NCP locked||MDC1 locked||PLC power(dBmv)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Bandwidth|
|1||23700000||ATDMA - 64QAM||32.750||2||6400000|
|2||38596000||ATDMA - 64QAM||36.000||3||3200000|
|3||30596000||ATDMA - 64QAM||32.750||1||6400000|
|Channel Index||State||lin Digital Att||Digital Att||BW (sc's*fft)||Report Power||Report Power1_6||FFT Size|
Solved! Solved! Go to Solution.
I have migrated my internet plan to Ignite 500 Download speed today. The wifi speed on most of devices are among 200-250 but on the PC is only 1-2 ( I didn’t type it wrong, it is only about 1.5 every-time). I have an WIFI adapter not sure if it is the problem.
Thanks for any advices...
How/where are you doing the speed test?
Depending on the speed test site, the end point you are choosing can make a different. Between server A and B on the list can make a big difference some times.
Are you doing this on wired or wireless? Wireless speeds are not really great to do a speed test from, as any number of things could effect it.
Outside of that, its possible that there is something else which has happened, like if there has been a signal drop, etc.
I have a great signal at my home, and my wired desktop can pull over 500 on a regular basis.