4.1.2 S3?

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I've Been Here Awhile
Posts: 2

Re: 4.1.2 S3?

Just updated the software and the device is basically unusable. I cannot scroll at all and cannot open apps unless tapped several times. Device was functionally perfectly before update. Help anyone?

I'm a Trusted Advisor
Posts: 32,018

Re: 4.1.2 S3?

Hello nzeidel

Are you able at all to go into the settings & do a factory reset? If you are try that & see. Sometimes it does this when you get a update. You may have to do a factory reset after to make it work.

I've Been Here Awhile
Posts: 2

Re: 4.1.2 S3?

I am able to get into settings but cannot scroll down to opt for the factory reset.

I'm a Trusted Advisor
Posts: 32,018

Re: 4.1.2 S3?

Hello nzeidel


Follow the steps on the link i give you.

http://www.hard-reset.com/samsung-galaxy-s3-hard-reset.html

I've Been Here Awhile
Posts: 3

Re: 4.1.2 S3?

A variation of this happened to me today - I was prompted to download the update but the download got interrupted and never finished. Now my phone thinks that all the latest updates have been installed when they have not...

 

I'm able to try the Kies method but I'm wondering if someone can tell me if this will be a long process and while I'm sure I know the answer, if the files/information on my phone are at risk? Thanks.

I'm a Regular
Posts: 54

Re: 4.1.2 S3?

Ever since I updated my phone last night (Rogers) it has trouble playing YOUTUBE and Instagram videos! It will play about 2 or 3 videos and then it will give you a consistent error and won't play them. 
YouTube just gives me the "Something went wrong, tap to retry". But it consistently returns with that error. 

Anybody else having video troubles from the recent update? I checked all my apps are up to date too.

I'm a Trusted Advisor
Posts: 32,018

Re: 4.1.2 S3?

Hello Khichen


Have you tried doing a factory reset after the update? Try that and see if it works. Most of the times the phone needs a factory reset to go threw after a update to work.


Also have you tried unistaling them ans install the apps again to see if they work?
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I Plan to Stick Around
Posts: 12

Re: 4.1.2 S3?

Just a friendly reminder that "threw" is the past tense of throw.
The one you want is "through".

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