*225 not working on my ZTE Axon 7 phone to check my balance.

[amd7674]

I've read somewhere DORO cell phones do not work with *225.  Is ZTE in the same boat?

I guess *611 is my only option to check balnace on my cell phone.

Thanks in advance.

I forgot to add I get "Thank you" after using *225.

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[RogersZia · Accepted solution]

Hi @amd7674,

Welcome to the Community! 

Does the line disconnect when you try and dial *225? Or does the call not go through at all? I spoke to a colleague in Prepaid  and he suggested that it could be an account glitch.  I would recommend you to please dial 1-800-575-9090, after confirming in which language you wish continue, press 4, then 4 again. At the end of the third menu, press 1 to reach an agent quickly.

 Hope this helps!

RogersZia