cancel
Showing results for 
Search instead for 
Did you mean: 

2019 Internet and TV Rate Increase

OLDYELLR
I'm a Senior Advisor

This message was at the bottom of my February cable bill:

 

UPCOMING CHANGE TO YOUR TV SERVICE RATE
Bringing you the latest TV shows, movies and sports you love to watch is what drives us to
invest in our network and programming.
To support this ongoing investment, the monthly service fee for your base TV package will
increase by $3 per month plus taxes starting on the date of your first bill on or after March 1, 2019. This increase will be reflected in the total amount you pay each month for your TV service. Please see the TV section of this bill for your current monthly rate.

If you have a discount off your monthly rate, this discount will apply to the new rate until our promotional period ends. If you have a guaranteed monthly rate, this rate will stay the same until your promotional period ends. If your TV package is included as part of your condo maintenance fees, this rate change does not apply.
The rest of your Rogers TV service will remain the same. This change is made in
accordance with the CRTC Television Service Provider Code. If you have any questions or
wish to modify, cancel or enhance your services, please call us at 1-866-673-4107.
Thank you for being a Rogers customer.

 

I'm not sure what the "ongoing investment" they refer to is because all I've seen is a reduction of the number of channels. Unless the investment is in Ignite TV, which does not seem to be working too well as more customers sign up.  A friend who only has Rogers internet is also reporting this $3 (+ tax) increase. Does that mean the increase is applied to each major Rogers service?

 

 

**Labels Added**


Rogers PayGo. Location: S-W Ontario
1 ACCEPTED SOLUTION

Accepted Solutions

Re: 2019 Internet and TV Rate Increase

RogersMaude
Moderator
Moderator

Good day @OLDYELLR,

 

On January 18, 2019, we started to letting customers in Southwestern Ontario know about the $3 increase by bill message. Today, these customers will see the rate increase on their first bill on or after March 1, 2019. On February 20, we started notifying customers in the rest of Ontario and Atlantic Canada that they would see their rates increase beginning April 1, 2019. 

 

As technology evolves across our industry, we want to ensure our customers continue to enjoy quality products and services to support their growing needs. We continue to invest so the Rogers fibre-powered network keeps getting better and you can always take advantage of the latest devices, apps, and services. Over the past 5 years, usage on the Rogers network has increased by 425%, as people connect to more devices than ever before.

 

Internet Packages Subject to Rate Increase:

Ignite Internet packages that launched before November 1, 2018 will increase by $3/mo.

 

TV Packages Subject to Rate Increase:

Digital TV packages that launched before December 4, 2018 will increase by $3/mo.

 

Hope this helps!

 

RogersMaude

View solution in original post

26 REPLIES 26

Re: 2019 Internet and TV Rate Increase

RogersMaude
Moderator
Moderator

Good day @OLDYELLR,

 

On January 18, 2019, we started to letting customers in Southwestern Ontario know about the $3 increase by bill message. Today, these customers will see the rate increase on their first bill on or after March 1, 2019. On February 20, we started notifying customers in the rest of Ontario and Atlantic Canada that they would see their rates increase beginning April 1, 2019. 

 

As technology evolves across our industry, we want to ensure our customers continue to enjoy quality products and services to support their growing needs. We continue to invest so the Rogers fibre-powered network keeps getting better and you can always take advantage of the latest devices, apps, and services. Over the past 5 years, usage on the Rogers network has increased by 425%, as people connect to more devices than ever before.

 

Internet Packages Subject to Rate Increase:

Ignite Internet packages that launched before November 1, 2018 will increase by $3/mo.

 

TV Packages Subject to Rate Increase:

Digital TV packages that launched before December 4, 2018 will increase by $3/mo.

 

Hope this helps!

 

RogersMaude

Re: 2019 Internet and TV Rate Increase

OLDYELLR
I'm a Senior Advisor

@RogersMaude  I appreciate the extra cost to Rogers in implementing Ignite TV, particularly in view of all the the malfunctions and intermittencies customers are now reporting as servers are getting overwhelmed and need to be upgraded. But legacy digital cable customers should not be called upon to subsidize this new enterprise with increased rates. Ignite TV should sell and pay for itself on its own merits.  The new increase will put me just pennies under my absolute limit of $100 for cable. Once that is breached, on my fixed income, I'll be saying goodby to Rogers Cable and seeking one of the many alternatives. I'm the only dinosaur in our household who still watches cable.


Rogers PayGo. Location: S-W Ontario

Re: 2019 Internet and TV Rate Increase

BS
I'm a Senior Advisor

Can I say, I have heard this story before - how about rogers just do like my bank does - it increases packages and prices, rates changes with bank of canada rates, always in their benefit not mine, but there is little explanation - they just put out a new terms of usage and rate schedule - no fancy explanations of improving services and expenses - just changes, and we complain as much about them as we do Rogers - but I do appreciate that I don't feel placated to with well designed fancy marketing descriptions that have been clearly scripted from marketing teams and then pushed and trained to staff - just tell us rates are changing and to contact them to discuss our needs and what they can do given these changes if we wish.

 

This is the honest approach, not a sales pitch.

 

For myself like @OLDYELLR , I am now actually beyond our setpoint for what we can afford - fixed disability income fortunately sees a very small COL increase - 7.00 per month, but remember with any tax deductions if I had to tap my RRSP's - you know those things that you set aside for retirement - at least you pay less taxes when on low income then the tax credits when I payed into them.  But you do it knowing that your lifetime income as you age is going to be less.

 

Our interest rate has increased on the line of credit we also live on for repairs to house and emergencies.  So as we tap that, monthly increase in interest grow thereby reducing cash flow as well - electricity I keep down by just not using it as much as possible, and I run our house at 16 degrees at night lately, keep my bedroom door closed so it heats in the day time, and lots of blankets.  But price keeps going up.  rogers suggests add pods to improve my poor WIFI (sure that is an improvement, but without the increase that was an increase I declined - I can live with the dropouts).  Ignite getting close to digital TV, but own my boxes, have one DTA and chromecase to the spare TV via Chrome Web Browser, or plug in HDMI cord.  these wonderful enhancements - I don't need to talk to my TV, I got used to Navigatr after that mess and am comfortable after 3 years.  Do I want to be an unpaid tester - it reminds me of Windwos OS changes - remember the days when people said never upgrade a windows operating system to the new version until the SP1 comes out a year later.  Who wants to pay for a product to be a bug tester.  At least Microsoft no longer forces prerelease vesions and has a full insiders program - new features, prerelease testing, then full roll out and do roll back when it goes real bad. Rogers only rollback I saw was not a rollback, it was a stop on Navigatr to roll out to the whole market as it was failing miserably and those who got it were stuck for 6 months before the first mediocre attempt.  Rogers is notorious for doing this and I can't comrehend unless you like the "new thing" or there really was something that interested how people chose to take on a poorly implemented product and pay more for it, but to each their own.

 

But back to reality - my cut off is 150.00 with a theme pak, one channel, a bonus channel, which is supposedly not in packages now, so don't know what that means, a free 10 year old HD setbox (the 2 no PVR) because I owned my nexbox 3 pvr, so they included the box rather than reducing the price for my service for cost of the 3 rental costs, or at least the HD box if I chose not to have it.

 

I have HBO - now Crave and HBO mix - for years that is all that kept us at Rogers, but now we can get it from Bell online and it has all the bells and whistles like chromecast and other things, manage PVR that Rogers does not have at this time.  So there is an option.

 

When I called in a few weeks, I was able to get a deal I was ok with with feature set no changes, (except on little sneak - they don't provide caps, only unlimited - they say it is easier for customers to not worry about caps - that is not an extra 5.00 per month I wish to pay, I manage my caps quite fine on my own thank you.  My 500 on 75 is already overkill. It is only a few years ago I was on 30 with 50 cap and they switched me up to 50 no cost with 100, but they didn't mention I needed to upgrade my modem, so the 3 year term I didn't have the right modem.  Didn't even notice it.  They they moved me to 60, then to 75, not any choice, and when I did need unlimited, no option.

So no we have unlimited, but no option to have a cap

 

So who is this really for - the customer of Rogers - a bit of both I am sure and hopefully fewer errors by reducing options and choices improving communication. 

 

But again, back to reality - I got that deal which I felt comfortable, but I have some huge discounts until June which I loose at then.  Not negotiating, or good will - customer credits for poor service, every one of them - that is my history of Rogers fo 5 years now - my record is 75% of the time a change is made I spend up to 6 months getting it fixed, and get credits on the way.

 

I had someone suggest that with all the credits I got I should be happy (yes really), and be ok with a small increase of the 5.00  I said, those credits are on principle, nothing to do with service choice.

 

So In June, I will be at it again, this time, we have upped our max price at 160 for our home phone, TV, 1 box, one owned, one DTA, 75 unlimited (don't need unlimited - 5.00 more), but this increase notice now takes us over the limit.

 

When every penny counts - imagine having 2000.00 per month in medical costs and do you do with out medication or Rogers - it is a touch decision, because I still have to reduce further to cover meds - government trillium plan covers a bit, but not much.

 

So when I hear of increases, what I don't want is the standard, look how we are improving services, and meeting the increased service needs.  Maybe true, but of no benefit to me. If I ask, feel free to tell me - I won't ask, I don't care.

 

I want to start from where am I now, and what do I need to cut in either cost through courtesy credits, or reduced serviced, or do I just bite the bullet and make a dramatic change in our entertainment models.

 

I have been talking about the alternatives of less, or even none in some areas for a few years with each change, which I will acknowledge are sabalizing, hopefully reducing errors and time on phone and then months of frustrating and communication/miscommunication getting all fixed.  All the way, not improving my viewing expreience, but actually producing considerable frustration. and whenever something doesn't work, I just get more frustrated.  A great model for not improving customer experience.

 

But at the end of the day, I will call - I prefer the phone, write it down, get a quote on file, chat in via chat or facebook, or community helps and get a written detail of the quote including channel mixes, credits, short term credits with clear cut off dates, is this a fixed price, or fixed discount term, or price can change, etc.

 

Lots to clarify before making a decision, and at end of day, I choose what I can afford and want, and if need be, there really are alternatives out there,  not comparable in content, but it is generaly less service, but if I am going to get less service, then I might as well find the cheapest providers and technologies and move on.

 

Not much than maintaining and buying cars, and everything else on fixed income.

 

For those who have abudant cash flow, do enjoy the improving technological modles and hopefully eventually a stable Ignite model and being to choose between digital, home phone and its own strengths compared to IPTV.

 

It took 3 years to get digital where it is.  Ahh the life of fixed income and incresing prices.  I will acknowledge that the staff are getting better at understanding my situation and working with the reality for both sides, although I never let them give the speech on always improving services  - that is canned marketing and irrelevent to my situation.

 

Bruce

 

Bruce

Re: 2019 Internet and TV Rate Increase

Webster01
I Plan to Stick Around

I hear yah Brother!.  But admittedly we are dinosaurs.  We want what we want and don't need superfluous addons to rather basic services and get tired of paying for the latest marketing gimmick companies dream up to make them a little different or the same as their competitors.  I use a cell phone...do I need a cell phone...no.  But I do like them for a number of reasons.  The companies out there providing this service can't believe that I just want a PHONE I don't need a media player, a fax machine, and on and on.  I simply cannot believe that people will pay what they do for the next new iteration of cell phone and stand in line to be first.  I use a GPS device...do I need one...I believe so.  I only want to purchase a new unit when the old one fails.  It grinds my grits when a company who I have been loyal to adds so much stuff to the mapping software that my unit's memory is insufficient and in one more month it will be obsolete. 

 

We do have choices and I will be exercising mine on the latter matter soon.  I have found a "Not a Big Name" gps sold through a well known company with a good rep. for customer satisfaction for half the price.  So I will be taking a chance and maybe it will work out.

 

Personally I believe this is the one true power consumers have and we have been a little negligent in not using it and this is were we find ourselves.  

Re: 2019 Internet and TV Rate Increase

BS
I'm a Senior Advisor

Thanks @Webster01   I am not sure I would go as far as dinasour, but definitely, I want the basics where I don't need the extras, and TV has remained the only one with a bit of extras and that is on content, not features, so the pitch of improving and providing more value or whatever line is the flavour of the month has always been irrelevant to me.

 

Excuse my rant (I reread my post, boy wish I could lose that post or re edit it, but it is ok).  As people can read, I in that reality position of life that sometimes in life, dramatic changes come and you can't afford your old life style anymore or even the new one, and so in the middle of trying to work out my services, along with all the new expenses that I have to find ways to cut, beg, borrow, etc to pay for just to live, and so 6.00 with the standard marketing explanation kind of sent me over the edge.  Ignore all my numbers, they are a jumbled mess.

 

Bottom line, I am looking after my discounts run out in June to cut back to a lower Internet at lower cost - 10mbs is too low, but 75 with unlimited is way more than I need, so that kind of leaves Rogers out of the equation.

 

TV will go to Starter with CRAVE HBO - our one TV luxury because we like HBO content, and we own our box.  Will put other TV on DTA or indoor antenna which we have already.

 

Bottom line, that increase was the final straw to bring me back to reality that I can't afford the new Internet and TV models anymore - they are now a like to have, not must have.

 

So as I said before, for those who can afford it, enjoy the new toys and bells and whistles and all those connected devices.

 

Like you, I have a basic phone, the smallest plan one can get which I will move to a pay as you go, home phone for my wife's business can go VOIP.

 

I will see what Rogers will do to try and keep me, but the reality is life and their pricing and push to higher end product (read the financial reports, they acknowledge that their profits are from higher end Internet and higher end phone data plans and higher end smart phones) is pushing me out of their market mix.  And that is ok.

 

Like you I have a ten year old GPS, doesn't require data for maps, don't have data on my phone anyway, it does the job, but I can only load partial maps for one area at a time due to memory limits and it is long out of support, but it works. I have one new TV and one 18" scratch and dent bought at a Christmas sale. Our car is 8 years old and we run them to the ground, so like you, I want value for my money defined by me, not by any company.

 

Take care and enjoy the GPS.

 

Bruce

Re: 2019 Internet and TV Rate Increase

garytheduke
I've Been Here Awhile

As you are probably aware there are alternatives to Rogers. For example I am using a Rogers cable reseller that charges me $40 a month for 75/10 unlimited. If I have any issues they send out a Rogers tech. Maybe not the same day but even if I have to wait an extra day or two I am saving hundreds of dollars a year.  So far I have had no issues since ordering over a year ago. You can actually try their service for awhile along side your Rogers internet. A cable can handle up to three internet services at once.  

 

Just trying to give you some alternatives where you will hardly notice any difference in service but save quite a bit. 

Re: 2019 Internet and TV Rate Increase

Dire
I Plan to Stick Around

Did Rogers increase prices without telling us?

 

Before I go ramming my head against this I thought I should ask. Last month my bill was $168, but this months caught me off guard as it’s now $174. I have the premier pack, 150 internet,and basic home phone. I wasn’t informed about any price hike. So did they jack up the price on us without telling us, or is my bill just wrong? 

Re: 2019 Internet and TV Rate Increase

57
Resident Expert
Resident Expert

@Dire : If you review your previous Rogers bills you will find a statement regarding changes in the bill (for example $3 for Internet, etc).  I found these advisories on my February 28th bill.



Re: 2019 Internet and TV Rate Increase

pac_west227
I'm a Reliable Contributor

Yup.. just got hit with this garbage rate increase. $3 on both internet and cable so $6 in total but bill total shows $5 net increase. Mine is a bundle pack as well. I'm only 6 mos in on renewed contract with rogers back end of november 2018. Anything I can do about this since I'm only 6 mos into a 2 yr contract deal. Like, what stops them doing the same thing next 12 mos?? *angry* Unfortunately there is no alternative to rogers except bell that offers bundled services. Apple tv is expensive with their subscription basis and money per app added. So that doesnt work out.  *sigh*

Re: 2019 Internet and TV Rate Increase

jt1
I've Been Here Awhile

Just realized the increase too when paying my mega-bill.

VIP + 100 Internet+phone

Its funny in that sad way when they do these increases the same month they announce quarter end that purports good growth and returns to the shareholders. Perhaps I'm bitter because I'm not one of them...

 

Re: 2019 Internet and TV Rate Increase

BS
I'm a Senior Advisor

Well, I wasn't sure whether to report my news and changes here on this thread or adieu, so I did it here.

 

As I mentioned earlier 150.00 was my max and I received no movement in all of my calls.  I phoned and chatted often to get the line by line breakdown of my channels, and all I would get was, same as you had before, no changes.

 

Well, challenge to that, is like someone else had said, I never did receive any documentation of my current offer in the form of the confirmation of changes and details.  That was to be provided almost 6 months ago by "legal department", but was never received.  I just stopped asking and figured, I would just deal with what the changes would be when they came.

 

So, I spent a lot of time researching the other options out there which I have discussed in length in other threads and over time.  The reality is that we had to find a solution that could keep us with a level of TV that would at least give us some entertainment in our home, but not huge upfront costs from wholesalers of router and modem, buying digital antenna, install etc.

 

But while we were waiting, the big provider out there (the major competitor in TV to Rogers) provided us with a solution.  It is called Alt-TV, and nicely, they package their TV with almost all of our most desired channel mix.  I won't go into the details of the exact price, you can find that out for oneself online or calling.

 

We added HBO, Crave was included, and got a free Chromecast in the process.

 

There are some losses in features that were nice, but when it comes to living within ones budget, you have to give up things.

 

But the ability to cast via their app (yes, some restrictions on type of Android boxes supported, but we went firestick and chromecast, both supported.)

 

We are limited to only two apps running at the same time, but let's be honest, there is only two of us, and as I have been looking around, it astounding how much legal free on demand tv is available.  You can even watch CTV popular shows for last four episodes, like on demand with no subscriptions.  And many others out there.  Still exploring, but I am not picky, I could never find everything I want to watch.

 

Plus, check with your library, you will find software like Hoopla, Kanopy, Freegal Music, Kindle book reader on the firestick to help with my reading disability, and even voice control of my viewing, directly integrated with my one and only IOT, my nest thermostat.

 

Other reality, less speed, but as I have said many times before, speed is not something low end users like my wife and I use.  I am at this moment, watching a movie off Crave in full HD 1080, with my new HDMI audio splitter and all devices now running through that to my real modern and expensive sound system - my daughters logitech 69.00 PC speakers that she gave us and are now over 10 years old, with great stereo division, range and subwoofer.

 

We had the option of up to 100 Mbs down and 10 up, but we went with 50 - and we will judge how it goes. And unlimited too, which comes standard in the price.

 

Other than recording, we have pretty much all that Ignite TV offers, all off the firestick, or cast from our phone, or Google Chrome tab.  And Amazon just agreed with Google to put You tube on firestick and casting abilities are back now through mirroring, but will soon be on the Amazon prime app that we take on each year as we do our holiday shopping.

 

Total savings for us per month - had we not included a home phone, we not only met our desired price range, but cut it almost in half.  We did decide to have a home phone in place and will reevalute that over time.

 

So while Rogers plugs along with upping the digital package prices, with little flexibility that I could get,  struggling with the ups and downs of the new Ignite model and fiddling with pricing models, I went looking and thinking what we would have to get and found a better value for our money without giving up on the core items, Internet, and a preferred mix of TV, no equipment other than buying a couple of pieces of hardware to supplement our existing hardware, and one nice thing, we used a 50.00 reward given to me as a beta tester for mywifi app last year to pay for most of it and birthday gifts off Amazon gift cards.  So we are happy, disappointed to leave what we know, but what is life without some risks and change.

 

 

 

Some concerns with our change still may lie ahead as everyone has stories about all companies, and I am negotiating with an unknown, but Rogers has made enough mistakes with my services in the last 5 years, and it has taught me how to calmly escalate and know my rights, And even to walk, after so many years of loyalty - 28 years now.

 

What topped it off for me was I accidentally hit cancellations when I wanted to discuss some clarity on a few items on the offer on file (unlike my new provider that provides emailed quotes, Rogers does not, and as a result, much miscommunication was occurring, as I tried to work the best value for money for my situation and to waid through the marketing, like, oh forgot, north american long distance, that is not on your plan, but yes it is on my bill, but I have no confirmation of my plan, so I have nothing to work with, except what I have received and my bills.  Oh, and forgot Crave/HBO, oh forgot our choice of channels and what we are willing to give up.

 

When the person said, Rogers was no longer allowing customers to game the system with trying to get better deals, I pointed out that they create the game, and if that is the quote, that is fine, I was only calling for clarifications, not trying to get a better deal, just seeing what I could drop.

 

We respond as customers to find the best value for money and if they have historically allowed us to negotiate and now will not, that is ok with me.

 

It clarified that I had no choice but to go for the deep cuts, but when I found that there were new alternatives out there I was able to keep most of what we like to watch, can add on or remove channel mixes as we go along, have access to other services, if we opt out of TV and the savings allow us to pay for entertainment and live within our budget.

 

As a closing note on it all, yes we have to live without recording, but on-demand is available and we lived without it for most of our life anyway.  We will have to plan our TV watching more, but that will also allow us to think what do we want to do with our life instead.  The need to change is always an opportunity to seriously look at life and see just what is important, and the reality is that TV was primarily a mind numbing during my mental health recovery, and a distraction from life, and now my recovery is moving to coming out of my house and finding a world out there again.

 

I still have Rogers phones,

 

but I probably won't be on this site very much anymore.  I don't want to be a Rogers naysayer and comparing constantly to other things, I leave the support to users who use the system, I won't anymore,  So I say Adieu.

 

It has been a pleasure to be involved in the forum, to commiserate through the loss of One Number, watching slow response to certificate and browser changes, the move to HTML 5, while there is still HTML 4 and older code lying in places in MyRogers. To the Yahoo security issues and agreements, and being a source to pass on how I had learned to effectively escalate. And who can ever forget Navigatr.  My thanks to all that helped get Rogers through that mess and save our own sanity.

 

My best wishes to all.  I may be back to Rogers services some day, but at this time, they just don't have a product mix and service that I can afford and others do, so life has to focus on me first, and not loyalty for the sake of loyalty to a company, which is part of what has held me here.

 

All the best to all,  Bruce 

Re: 2019 Internet and TV Rate Increase

OLDYELLR
I'm a Senior Advisor

@BS  I'm facing the same crossroads as you. I have digital cable with Rogers and my ISP/Telco is Execulink. With annual increases, each one is hovering around the $100/month mark. Bundling everything with Rogers would certainly cut the total bill, but I don't want to lose the email address I've had for over 30 years and am leery of cable's reliability for Internet and "home phone". And at this point Rogers Ignite TV is too expensive and experiencing inconsistencies as the network and servers get loaded down.  However, Execulink is now  installing fibre in my subdivision and other parts of SW Ontario and my bundled landline and internet will actually go down and get faster. They also offer a similar service to Alt TV called Link TV.  Link TV has cloud DVR, is very configurable and once I figure out a package that gives me everything I'm recording and watching on VIP,  I'm sure I'll end up with a bundle under $200.  Also, watching TV has evolved a lot since the early days of "cable".  With a smart TV I can stream downloaded movies from my computer and use numerous apps to watch stuff on the Internet. Even on our old flat screen TV we can watch Netflix, Prime Video, Youtube and much more using  an inexpensive Roku Express.  The only thing I'll have left with Rogers will be my PayGo phone, which currently costs me less than $50 a year the way I use it.


Rogers PayGo. Location: S-W Ontario

Re: 2019 Internet and TV Rate Increase

Increase in Internet Charges WITHOUT NOTICE!

 

There's been an increase of total billing from 33.89 to 37.28 without notice. Why there's an increase? I have not changed any of my plan. Please let me know.

Re: 2019 Internet and TV Rate Increase

@praveenkumarsr : I'm pretty sure if you look at your previous bills there will have been a notice of a $3 + Tax increase.  I got my notice in my February bill.  This is very typical every year.



Re: 2019 Internet and TV Rate Increase

BS
I'm a Senior Advisor

@OLDYELLR   Well, today, we got our install of Alt TV.

 

Install went slow, but having done installs in a corporate setting, I was impressed by the due diligence taken.  A new line is hung, and a new one coming in 2 - 3 weeks.  Permission from my neighbour was obtained before running the cable. over between the houses, way up out of reach, but she didn't really like the look, but considering the fact they had new bell cable laid last fall, she understood as her cable was strung tree to tree for a number of weeks.

 

Everything cut over fine, phone number ported, and TV and Internet services set up and tested, and new phone jacks and some replacement wiring put in that will support up to 100 down if I decide to move up.

 

I am having to learn a new way of working with TV, can't rewind or fast forward, but with Chromecast we can pause.

 

I am working it through a range of ways, through the online feeds from stations, Crave app, their own app, and also now using free library music and documentary and tv show/movie feeds - It is called Kanopy and available through most libraries, at no cost, I can stream my Kindle reader, giving me larger text, and text to voice on my firestick.

 

Chromecast is working well from phones and TV, and I even checked the off wifi home by logging in via my Rogers internet that was still active.  No difference in streaming between my 100 on Rogers and 50 on the other.

 

Latency was better on the new company.

 

Firestick from a gift certificate (thank you rogers for giving me the chance to win that certificate for testing the WIFI beta tool.

 

And a HDMI and sound splitter puts all my devices and my old PC speakers in play (again, gift cards from Amazon from family, and currently have a free month on Amazon Prime) - so lots of playing with TV and media mix over the next month as we learn.  It is kind of fun.

 

The interesting point was that I got a call in the middle of the install from the 
"Ambassador's office", to see what they could do to change my mind.  

 

As a courtesy, I listened, but made it clear from the beginning as we were in the middle of the install, that it would be unlikely that I would choose the offer no matter what in all fairness to the new company and the great install.

 

I must say that she did come in with a real sweet offer, which since in my previous calls, they wouldn't budge, and I was ok with that - I don't like negotiating or haggling price.  I look at the offers as they are given, and then decide what services will be reduced if I need lower prices.  I take the offers at face value.

 

And I pointed out that I had come back to them with the explanation of why I was leaving and what I got from the other company as an alternative and that past people, said, the offer stands the way it is, so I again, took that at face value and made my decision to move on purely based upon service mix and offers in front of me.

 

I pointed out to her that I have never been a fan of companies phoning me on the day that the service is being cancelled with an offer valid only until 6 pm that night when services would be switched off.  I take companies at their word if they say that is the best offer, and I don't like the games of coming in with a sweet offer (1 year only with the price increases still  in there), when an alternative company has made the offer.  I advised them a month back of the new offer from the other company and the reduced service channel mix and Internet speeds, and at that time they said, they couldn't match it, so I made my decision to move on.

 

So I asked her to pass on to the higher ups, that although I know that some jump out of the new offer from a competitor with that new offer I got today, but it is not how I do business.  It is not fair for me to just walk on the work the competitor has done to obtain me as a customer, made in good faith based upon the reality that the two existing offers led me to have to move on.

 

So, although it was a good offer, it was too late in the process.

 

I may come back in the future if things change, but for now, life has changed for me, as it has been for 10 years.  My income is not increasing year by year, it is still decreasing, and I am comfortable in the changes.

 

If it is felt that this post should be moved to another thread, say like adieu (it only is peripherally connected to price increases), but the recent increases were part of what led me to go looking as well as the end of contract.

 

All the best - I won't be on the board much, not that I have been as of late, I still have phones, and if I have phone issues, I may come here.  I will still pop in and follow the many people I have got to know over time.

 

It has been a great time, working with so many on here and getting help for myself and supporting others, and researching changes in technology and the industry and regulations and helping guide others as I learned too.

 

Sincerely, Bruce

Re: 2019 Internet and TV Rate Increase

OLDYELLR
I'm a Senior Advisor

Thanks for the update @BS  I still have a month or two before the fibre is hooked up for my phone and internet to determine if I can put together a TV package to replace my Rogers Cable and come out ahead. If I decide on the switch, I don't believe Rogers could come up with any kind of incentive to replace my grandfathered VIP. And you have to remember, those 11th hour offers are just for a year or 6 months.


Rogers PayGo. Location: S-W Ontario

Re: 2019 Internet and TV Rate Increase

BS
I'm a Senior Advisor

My experience with recorded PVR after cancellation of service: It would not stay active a day after the disconnect from cable outlet, losing it during the night.

 

I know there are other threads to cover this topic, but couldn't locate the threads - I always struggle with the proper keywords in searching.

 

In the past, we have talked about how the PVR access to recording could be maintained after cancelling digital cable.

 

Well my experience may be a one off, but this is what happened.

 

My service was active until the day after our new install and cancellation of cable.

 

On the last day, I disconnected the cable to prevent the supposed attempt to de-register the box functionality.

 

I left it plugged into power.

 

I happened to be up at 3:00 am that night and the boot suddenly went into the boot cycle and got stuck at -01-, because obviously it can't initialize without service connection.

 

The box had been turned off, and disconnected from the cable jack, hoping as we believed that we could watch our last recordings until we eventually lost power or something happened.

 

I plugged the cable back in and rebooted, and it fully initialized again - all services of Internet and Cable were still active at that time.  Later that day, the box upstairs unregistered which we expected and all services were now inactive. 

 

A check of the PVR Nextbox 3 in living room, we could still view the PVR recordings from list and last nights guide.

 

But this morning, the box was again in a -01- state.  It had not been connected to cable jack during the disconnect/deregister of services, so this reboot could not have come from the Rogers side.

 

My guess, is the boxes are now initiating an update for the menu on a regular basis and when it could not, it rebooted and stuck on -01-.  
Same behaviour as the night before, but no life cable to register the box again, so now it is a brick.

 

We will pass it to a relative who can use it to cancel a box rental on their service and register our owned one to their service.

 

Just wanted to update my experience.  Guess there was a change, but I had never tested leaving the box disconnected overnight to see what happened.

 

As I said, experience may be different for others, but that was ours.

 

Oh well, we tried.

 

One benefit, I have always had a bit of a love hate relationship over loyalty versus having to fix problems with bills and so forth, so now I don't have the box in front of my face anymore to remind me.  Will have to buy myself a call display and clock as I do miss the call display on the TV.

 

Bruce

Re: 2019 Internet and TV Rate Increase

57
Resident Expert
Resident Expert

@BS : If you told Rogers you were leaving before you disconnected the cable, then they send a "deactivation" signal (that either takes place immediately, or could be programmed in to take place at a particular time) and you cannot watch your recordings after that.  Also, you have to maintain power because it will not reboot after cancellation of service.

 

I've also read that you must watch your recordings within a time period of about 3 weeks, otherwise the PVR may attempt a reboot and obviously will not work then.  As with porting a phone number, if you don't do it correctly, you're out of luck.

 

I believe that @User14 recently cancelled, forgot to disconnect, but then called Rogers to reconnect for a day to allow for a reboot, then disconnected that day in order to watch some recordings...  He can comment further if he visits.



Re: 2019 Internet and TV Rate Increase

BS
I'm a Senior Advisor

@57   Thanks for that update - fortunately my phone port when as planned.  We figured sooner or later we would lose the box, no matter what we did.  Everything we currently have recorded was current shows, can get it on demand, and lots of HBO/Crave movie stuff which we have HBO/Crave + movies with our new service.

 

Hope the next person has better luck.

 

Thanks as always for the useful information.

 

Bruce

Re: 2019 Internet and TV Rate Increase

User14
I'm a Trusted Contributor

@BS wrote:

@57   Thanks for that update - fortunately my phone port when as planned.  We figured sooner or later we would lose the box, no matter what we did.  Everything we currently have recorded was current shows, can get it on demand, and lots of HBO/Crave movie stuff which we have HBO/Crave + movies with our new service.

Hope the next person has better luck.

Thanks as always for the useful information.

Bruce


I might be that next person. Smiley Wink There were a few issues and surprises regarding the Rogers PVR, email, wiring, home phone, cellular plans, speeds and picture quality.  Send a Personal Message (PM) if you need further info. 

We Want Your Opinion
Would you be interested in becoming a Community Testing Lab member?
Topic Stats
  • 26 replies
  • 8668 views
  • 16 Likes
  • 12 in conversation