Go Paperless! View and pay your bills online.
I've been trying to switch to paperless billing online, but clicking the link to "go paperless" takes me to a page like this:
Go Paperless! View and pay your bills online.
"Starting today, new Rogers customers or existing customers changing price plans or adding a new line will be given the option of getting a paperless bill or paying a $2 monthly paper invoice fee to receive a paper bill."
"For many existing customers nothing will change. However, if you make a price plan change or add a new line, you will be asked to take advantage of online billing or you can choose to incur a paper invoice fee of $2 per month"
This was quoted from the following URL: http://redboard.rogers.com/tag/2-paper-bill-fee/
as well as a message on my bill from a few years ago, I also CLEARLY remember getting 100% confirmation by a Rogers MANAGER that as longas I keep my wireless service as is, ie not change price plans, or renew, i will keep my paper bill at no cost.
Why promise something if you are going to come out 2 years later and charge people ANY way, but even the old statement, they nailed you anyway because pretty much everyone will need to renew at some point and change handsets ,so they will say " oh you renewed and got a new handset, let me add the paper bill fee to your line now" kinda sneaky, kinda like saying oh we wont charge you now but in the future we will charge you when time has past and you forgot about this memo.
I knew that already BUT I never really went on the Rogers Red Board like I have done for the past 2 years.
Yes that is correct BUT as said before. Companies are allowed to change anything they want at any time they want. You can clearly read that in the contract before u sign it.
Exactly. People will do upgrades and get told if they want paper billing or online billing. If they pick paper bill, they get told there is a $2 fee and the rep shows that on the contract and makes them out their initials.
P.S you are wrong about the forums. The community Forums opened up in 2010. I signed up Sept or October 2011. The article was posted August 2011..
actually there was 2 community forums, the original one was closed and turned into this one, that is what i meant so i am still correct in my post.
and im allowed to vent, If a supermarket said no extra costs for purchasing food from us, but there is an "exit fee of 5 dollars" for leaving the store, you would think its rediculous, thats pretty much what rogers is doing. is it legal, yes, is it dishonest, you bet, just because they CAN do it does not mean its in good faith, its misleading, its sneaky, it loses the trust in the public, it hurts customers pockets. i owned a business and know what its like to treat my clients good, most of them came to me becaues of the misleading tactics from the compettion and i stood my ground and went against that, and boy was it rewarding. you feel good as a business owner knowing you are not gouging people, you sleep better at night, you dont have people making web sites about your stupid misleading tactics or websites because you jack up your rates.
This is another tactic for Rogers to pocket more money from its customers and it is very hypocritical because small enterprises must print paper bills for their tax records. In that case, there is absolutely no environmental benefit to electronic billing - it is just passing the cost of printing onto to the customer. Having said that, it is possible to increase the number of f pages to the Rogers bill? Being environmentally conscious is financially greedy? Capitalism is alive and well.
There is a way per say, if you dont have it already, to increase the number of pages.
If you dont have FULL detailed billing on your account.. you can call in and ask for this. THere should be no fee associated with it.
(i have it and do not pay for it)
what it does, is show EVERY call, etc in on a phone line.. vs just billable ones.
I currently have all services with rogers.. Would be about a 6-7 page normally, but is about 15 with the detailed billing.
The site was down ALOT over the last month or so.. with the whole iphone6 thing (lets not get into that... )
But otherwise.. overnight (like 11pm till some time in the morning) its often down for maintenance... Other than that though, it is generally up.
Usually between checking my internet usage for myself, and checking things to help other users here.. i am usually in the myrogers section 2-3 times a day, and its working fine.
Which browser are you using to view it? Many people have had issues at different times viewing with FF or chrome.
I find that IE works the best often for it.