131313 text message

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brittanierode
I've Been Around
Posts: 1

Re: 131313 text message

Turning the system off seems to be the best course of action to take.  You can turn it back on with a simple phone call if you’re really interested in getting a weather update.   Can’t you just go to the weather network for that… lol

Rogers_Chris
Social Media Specialist
Social Media Specialist
Posts: 81

Re: 131313 text message

Customers wishing to stop participating in any premium text programs can text "STOP" to the relevant short code. When a customer texts “STOP” or “ARRET”, this should end the customer’s participation in the program and any associated charges. We also offer itemized billing which provides the name and contact information of the Premium SMS provider right on your Rogers bill. We've even gone a step further and now offer the ability, at no charge, to block all Premium Text Services from being activated on a customer’s device. If customers notice any discrepancy on their monthly statement, they should reach out to us. We're online to help @RogersHelps and at facebook.com/Rogers
@Rogers_Chris
mtschmidt000
I've Been Around
Posts: 1

Re: 131313 text message

Just checked my own bill online.  Found the same exact 'third party charges".  Although, my story is slightly different.

 

Keep in mind my 'charge' was on Dec. 21.  I was on vacation in Cancun during the period of Dec. 17-24.  My phone 3G service was turned off to avoid the roaming charges (no problem there), because I have unrestricted WIFI access for all my needs.  Therefore, I have never received a msg. whatsoever, NOT EVEN when I returned home and turned on my telephone service.  It's not in my phone memory, nor do I even remember seeing such a text appear in my messaging app.

 

How would I even consent to such a 'service' when I can't communicate that consent?

 

How is this even remotely legal?  How can Rogers Communications allow such third party "firms" to claim charges against them?  What kind of filters does Rogers have on approving "vendors" and "service suppliers" like this?

 

I'm in the process now, to request a reimbursement.  And have also contacted all my available options, such as CRTC, CCTS, and these so called telemarketing "reversal" websites..."whocallsme.com", "reversecanada.com", "revscene.net".  These last few seem shady.

 

From my Rogers bill it's listed...

 

FXM Inc. Stock Tips      1-888-569-2226     $1

 

Will keep tabs and update on this forum...(as we speak Rogers Live Chat has been in limbo for approx. 47 min.)

zitadedominicis
I've Been Here Awhile
Posts: 4

Re: 131313 text message

Weird, I was an actual subscriber to this company, never encountered any problems. They provided stock tips for the market. Perhaps there was a glitch on their system. Sorry it happened to you though and to others.

Meowmix
I'm a Trusted Advisor
Posts: 32,130

Re: 131313 text message

Hello zitadedominicis

This has happened to well over 10 thousand customers with Rogers. In order to get that, you have to subscribe like you said. None of us did tho. Its clearly a rip off. Some customers like your self do not have issues like this as you guys admit and did subscribe to it. Others have not tho which brings us here.
13igman
I've Been Around
Posts: 1

Re: 131313 text message

I never post but this charge really ticked me off so I will post my findings here:

 

I also recieved this text message of jarbled characters and got dinged $1 on my bill as well.

 

I called CSR, they told me all the same things, to call the 1866 number, to text stop, and that they were putting a block on my account.  I asked for a refund and they said they couldn't do it.  I got pretty annoyed when they started checking my other products and told me I was eligible for an upgrade on my phone even though I was calling about erroneous charge on my account.  I hung up unstatisfied and read this thread.

 

I chatted with another person via Live Chat and went throught he same thing.  Finally she/he said that they would try and find another number  I could contact.  When they came back they said: "I've looked at my information on this company and it seems it is an error that customers have not been using this service and have been charged for it regardless".  I was then immediately refunded.

 

I'm hoping that this "company information" is now clearly stated in rogers' system as a erroneous charge and that others who try and get a refund won't be blamed so quickly by a CSR and won't have to go through this headache.

pbodifee
I've Been Around
Posts: 1

Re: 131313 text message

Same here, I didn't even get the so called blank txt from 131313 and got a charge on my recent bill for $1. Called Rogers and after waiting 30 minutes in the 'managers queue' I hang up. Shame on Rogers for not recognizing this scam and reversing the charge when customers call the CSR. Did the STOP 131313 text, had Rogers block all premium txt services and signed on the FXM web site to ask for a refund. Doubt if that last action will be succesful.

 

Just wrote on CTV Lynda Steele's facebook page (here) about this consumer scam. Let us see if some pressure from traditional media works. It will certainly be also effective if we make more noise on the social media. Spread the word!

Lilsquirrel
I've Been Here Awhile
Posts: 4

Re: 131313 text message

I received the blank text on Dec 29th from 131313 and contacted Rogers right away and they said they could not help me (and I'm a business customer).  They said wait till I get the bil, and i can reply with "stop", which I didn't bother because I had no idea what I was dealing with.

 

Lo and behold I get my bill today and I have a $1 plus tax charge for the premium text message from some FXM inc. I replied with my original email to tell them I want a refund pus for them to block any future text messages like these. If Rogers does nothing about this, then I will make sure that I get my money back somehow. It is only $1, but multiply that by how many users (and the fact this could happen again), and it's a HUGE scam for our hard earned money.  I hope people will not stand for this. How many people even check their bills?  

 

ROGERS are you listening????

Pauly
Resident Expert
Resident Expert
Posts: 2,959

Re: 131313 text message

Technically the company FXM or what ever its called is suppost to have you "opt in" first before actually subscribing you to their premium messages scam.  They are in breach of CWTA specifications for short code which require all premium content providers to have you "opt in" or confirm your premium message subscription,  it should be illegal for a company to just sign you up like that and take money off your bill, your suppost to get a message and your suppost to "reply" to it to confirm your subscription but after reading all these posts, these companies are not abiding by the rules



Gdkitty
Resident Expert
Resident Expert
Posts: 14,340

Re: 131313 text message

Likely the problem is.. that most of these companies, are OUTSIDE of canada.

Therefore, its MUCH harder to take legal action against them 😞

Truthfuly.. unless you NEED to use one of these services, call in and have the feature turned off.

I beleive it should be OFF by default, just for these cases.