$100 prepaid visa

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kurtiscollette
I've Been Here Awhile
Posts: 2

$100 prepaid visa

Did anyone else not get these? Was part of a promotion in March for switching to a current plan. That was March 27th, still no visa in my mailbox.

 

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RogersShaun
Moderator
Moderator
Posts: 319

Re: $100 prepaid visa

Hello @ikotenkov,

 

Welcome to the Community Forums, and thanks for sharing your experience with us. 

 

Just as an FYI, for residential customers the shipping times vary based on location. For Ontario customers it's  approximately 60 business days from the date of activation. And for Atlantic customers it's 90-120 days from the date of activation.

 

Depending on your activation date, if the wait times have surpassed what's mentioned above, please send a PM to @CommunityHelps and we can escalate this matter for further review.

 

If you're not familiar with how to PM, please follow this link for instructions.

 

 

Regards,

RogersShaun

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RogersCorey
Moderator
Moderator
Posts: 1,430

Re: $100 prepaid visa

Greetings @kurtiscollette!

 

Welcome to our Community Forums!

 

I know you're excited to receive your promotional Visa card, I would be too! However it may take up to 60 business days for this card to arrive. How long has it been now?

 

If it's been over 60 days already, please PM us via @CommunityHelps and we will escalate this matter for further review.

 

If you're not familiar with how to PM, please follow this link for instructions: http://communityforums.rogers.com/t5/blogs/blogarticlepage/blog-id/CommunityBlog/article-id/535

 

Regards,

RogersCorey

JadedMoose
I've Been Here Awhile
Posts: 2

Re: $100 prepaid visa

I haven't received mine.  The promotion was still active April 1 when I switched to rogers. We are waiting for 2 of them as we activated 2 lines!  I've called twice regarding this they told me it takes 4-6 weeks so with that said 6 weeks is Friday.   We shall see!   Please update if you get yours.  

kurtiscollette
I've Been Here Awhile
Posts: 2

Re: $100 prepaid visa

You're online chat said could take up to 30 days. They were supposed to file a ticket and escalate the claim but I never received the email regarding it. I switched my plan March 27th.
JadedMoose
I've Been Here Awhile
Posts: 2

Re: $100 prepaid visa

Yup I have gotten the same run around with both online chat and telephone rep!  My request has been escalated yet never any response.  Well apparently the rogers person above said can take "60 business" days.   Seems like no one at rogers has the same reply.  Wonder what will be said in 60 business days! It's very upsetting.  I activated 2 lines and was assured the promotion would be honoured and it would be 6 weeks MAX! I'm at almost 8 weeks!

RogersPrasana
Retired Moderator
Retired Moderator
Posts: 624

Re: $100 prepaid visa

Hi @JadedMoose

 

Welcome to the Community Forums and thank you for posting! Robot Happy

 

Waiting for a promotional item without an expected delivery date can definitely hamper the excitement.  We'd like to look into the pre-paid Visa giftcard for you. Please send us a private message @CommunityHelps the next time you're online and we can take a closer look.

 

For more information on our private messaging system check out our blog.

 

RogersPrasana

 

 

Jthazleh
I've Been Here Awhile
Posts: 2

Re: $100 prepaid visa

I too have also not received my 100 dollar prepaid visa gift card from April's promotion to switch to the share everything plan
RogersTony
Moderator
Moderator
Posts: 1,180

Re: $100 prepaid visa

Hello @ Jthazleh,

 

Welcome to the Rogers Community Forums!

 

Having to wait that long for your pre-paid Visa gift card is never a fun experience especially since it’s been several months already.

 

We'd like to look into what is causing the delay with the pre-paid Visa gift card for you. Please send us a private message @CommunityHelps the next time you're online and we can take a closer look.

 

For more information on our private messaging system check out our blog.

 

Regards,

 

RogersTony

Jthazleh
I've Been Here Awhile
Posts: 2

Re: $100 prepaid visa

I thought I did that already. Is it not showing up
inthenow
I've Been Around
Posts: 1

Re: $100 prepaid visa

Hello Tony, 

 

It appears after seeing all this that the rogers prepaid card is merely a scam to get people to sign up. I signed up for a premium rogers package specifically to receive the 500.00 visa prepaid card and it has been 3 months. I still have not received the card. It concerns me that people are saying they had their matter escalated as I did today and they were not contacted. Every rogers rep has a different answer is absolutely correct. One women told me 6 weeks, one 2 months and one 3 months. 7 months is a long time for those waiting from April. I am cancelling my services with rogers if I am not contacted and do not get the card after the escalation call.