Archived Posts Knowledge Base

Sort by:
Not sure how to pay your bill? The fastest and most convenient way to pay your bill is through MyRogers. These simple steps will guide you through all of your payment options. Set up automatic payments with your debit card You can set up automatic payments with your debit card through MyRogers to avoid missing payments.   Using a browser Sign in to   MyRogers. Click   Billing & Payment. In the   Payment Method   section, click   Change Payment Method. Select   Pre-authorized debit (Canadian banks only)   in the drop-down menu, and then enter your payment information in the fields provided. It may take up to one full billing cycle for your first pre-authorized payments withdrawal. If you have a balance due on your account, you can make a one-time payment to avoid late payment fees. Click   Update Payment Method. Your payment details will be available in your   Payment History. It may take two business days for the payment history to update.   Using the MyRogers app Open the   MyRogers   app and sign in. Tap the   ☰ icon and select   PAYMENT  or   BILLING AND PAYMENT . Note:   If you have multiple accounts, first select the appropriate account in the menu and then tap   PAYMENT   or   BILLING AND PAYMENT. Tap   CHANGE PAYMENT METHOD. Select   Pre-authorized debit (Canadian banks only)   in the drop-down menu, and then enter your payment information in the fields provided. It may take up to one full billing cycle for your first pre-authorized payments withdrawal. If you have a balance due on your account, you can make a one-time payment to avoid late payment fees. Tap   SAVE PAYMENT METHOD. Your payment details will be available in your   Payment History. It may take two business days for the payment history to update. Set up automatic payments with your credit card You can set up automatic payments with your credit card through MyRogers to avoid missing payments.    Using a browser Sign in to   MyRogers. Click   Billing & Payment. In the   Payment Method   section, click   Change Payment Method. Select   Pre-authorized Credit Card   in the drop-down menu, and then enter your payment information in the fields provided. It may take up to one full billing cycle for your first pre-authorized payments withdrawal. If you have a balance due on your account, you can make a one-time payment to avoid late payment fees. Click   Update Payment Method. Your payment details will be available in your   Payment History. It may take two business days for the payment history to update.   Using the MyRogers app Open the   MyRogers   app and sign in. Tap the ☰ icon and select   PAYMENT   or   BILLING AND PAYMENT . Note:   If you have multiple accounts, first select the appropriate account in the menu and then tap   PAYMENT   or   BILLING AND PAYMENT. Tap   CHANGE PAYMENT METHOD. Select   Pre-Authorized Credit Card, and then enter your payment information in the fields provided. It may take up to one full billing cycle for your first pre-authorized payments withdrawal. If you have a balance due on your account, you can make a one-time payment to avoid late payment fees. Tap   SAVE PAYMENT METHOD. Your payment details will be available in your   Payment History. It may take two business days for the payment history to update. Make a one-time payment with your credit card   Using a browser Sign in to   MyRogers. From the   Overview   tab, click   Make a Payment. In the   Make a payment   window, enter the payment amount and select   Pay with Credit Card or Visa Debit, Debit Mastercard, then enter your payment information in the fields provided. Click   Review and continue. Make sure the payment information is correct. Once confirmed, select   Pay now. Check the box if you are interested in using this credit card to sign up for automatic monthly payments. Your payment will begin processing. Select   Done. We will send you an email and text message confirming your payment that will include your authorization number for the transaction. A record of your payment will show up in your MyRogers   Payment History   within 1 business day.   Using the MyRogers app Open the   MyRogers   app and sign in. Tap the ☰ icon and select   PAYMENT  or   BILLING AND PAYMENT . Note:   If you have multiple accounts, first select the appropriate account in the menu and then tap   PAYMENT   or   BILLING AND PAYMENT. Tap   MAKE A PAYMENT. Enter your payment information in the fields provided. Tap   MAKE A PAYMENT   again. We will send you an email and text message confirming your payment that will include your authorization number for the transaction. A record of your payment will show up in your MyRogers   Payment History   within 1 business day. Make a one-time payment with your debit card Note:   If your card has both the Interac logo and a Visa Debit or Debit Mastercard logo, choose the   Pay with Credit Card   or   Visa Debit, Debit Mastercard   option. Sign in to   MyRogers. From the   Overview   tab, click   Make a Payment. In the   Make a payment   window, enter the payment amount and select   Interac® Online, then click   Pay with Interac. You will be taken to the Interac site, select your bank. If your bank is not listed, then your bank doesn’t support Interac Online. Sign in to your bank’s website to complete the payment process. We will send you an email and text message confirming your payment that will include your authorization number for the transaction. A record of your payment will show up in your MyRogers   Payment History   within 1 business day. Make a one-time payment by phone You can make a one-time payment by calling us and follow through the automated voice prompts.  Call   1 888 764-3774  or   *611   from your wireless phone. Press   1   after the Rogers welcome message. Press   1   if your phone number or account number is correct. If it is incorrect, press   2   and enter your 10 digit phone number then press   #. Press   2   for payment and billing inquiries. Press   1, to make a credit card payment. If you hear a message that you are set up for pre-authorized payments, you can continue to make a one-time payment by pressing   1. You will have the following payment options: Press   1   to pay your total balance. Press   2   to pay your past due amount. Press   3   to pay a different amount. Enter the payment amount – use the   *   key for a decimal. (e.g. To enter 42.50, you would enter 4-2-*-5-0 on your phone) Press   1   to confirm or press   2   to change the payment amount. Follow the prompts to enter your credit card details. You will have the following options: Press   1   to confirm your transaction. Press   2   to change your payment amount. Press   3   to change your credit card details. We will send you an email and text message confirming your payment that will include your authorization number for the transaction.   At a Rogers Store Find the nearest Rogers store to make your payment.
View full article
  1. Log into MyRogers   2. Select the number in question   3. After the page loads, see Manage My Device section to know the Device Balance
View full article
  If you’re looking for an easier way to manage your Rogers services, one that doesn’t involve spending time on the phone or your computer, we’ve got something exciting to share. Rogers’ My Account App is a free*, simple and convenient way to keep tabs on all your wireless services. With the app, you can view your account balance, view your voice, text and data usage stats, manage your MY5 list and much more.   If you have a smartphone, to get started, search for Rogers My Account App via the app store on your smartphone. Visit the   Android Marketplace,   Blackberry App World   or   iTunes App Store   to download the Rogers My Account App. Install app and follow the login prompts (you’ll have to use Rogers’ network and not WiFi for authentication purposes). If you have a regular mobile devices text ACCOUNT to 4836, you will receive a text with a link to the Rogers Mobile Internet Portal which gives you access to My Account.  Or you can use your phone’s browser to visit   www.rogers.mobi/myaccount   and follow the login steps. Once registered, select one of the following to manage your services:   View account balance:   See your account balance and last payment details Make a payment:   Make payment using a credit card (Visa, MasterCard or American Express) View voice and data usage:   Check out how many minutes, KBs of data, text, picture and video message you’ve sent for the invoice period. Browse and manage subscriptions:   See a list of your current services and add new services available to you and add them right from your phone! – Coming Soon. MY5/M10:   Subscribe to MY5/MY10, manage your list of MY5/MY10 numbers Manage Extreme Text Messaging:   Adjust Extreme Text Messaging functionality (if you subscribe to Extreme Text Messaging). Manage Ringbacks:   Update and manage your Ringbacks (If you subscribe to Ringbacks)   * There’s no data charge for usage associated with the app.  
View full article
  How can I pay my Rogers bill? The fast, easy and most convenient way to pay your Rogers bill is to   sign   up   for either pre-authorized chequing or monthly automatic credit card payments.    There are numerous ways you can pay your bill. For easy to use convenient self-serve payment options, why not try: Automatic payment, via pre-authorized chequing or monthly credit card payments By one time credit card payments via: a) Online at   rogers.com/onlinebilling b) On your device through the   MyRogers TM  app   For other payment options, click   here   I forgot to make my payment. What will happen to my service? If a payment is missed, you may be assessed a late payment charge. If your account remains past due for an  extended period of time, your service may be suspended for non-payment.   What if I have difficulties making my payments? You may be eligible for a payment arrangement if you cannot make a payment by the due date. You can reach us via   Live Chat by selecting Billing & Payments and then Outstanding Accounts & Payment Inquiries. If you still cannot make your payment, then your services will be suspended An eligible payment arrangement may temporarily hold the collection activity until a payment has been posted A confirmation email is sent when a payment arrangement is made. You should keep the email handy and make payment on the arrangement date(s) to keep services active
View full article