unwanted text messages...

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I Plan to Stick Around
Posts: 12

Re: unwanted text messages...

Yep, hit STOP and that will usually do it.  The way this happened is that at some point you put in your cell number for a sketchy internet contest.  In this day and age, you should probably know better.

 

Rogers will of course divert themselves of any responsibility, and say there is nothing they can do.  If you are not dealing with them from a point of potentially committing to paying them more money, you will not get help.  Some carriers offer blocking, it is possible to do so.  However that requires rogers do something on your behalf...so you can forget it.  Type STOP and try to forget about the text scammers because you are not getting that money back.

Social Media Specialist
Social Media Specialist
Posts: 1,087

Re: unwanted text messages...

Hello all,

 

Would just like to clarify.  While we do encourage you to try to stop the messages yourself by replying STOP, END, or STOP ALL, END ALL to the message as these are the usual commands to unregister the service.  The service itself will usually provide the steps on how to unregister.  If you are still having difficulty and the commands are not working Rogers will work with customers on an individual basis to get the messages to stop, this would require a call into customer care.  

 

If you are not on a plan or bundle and receive any spam message, simply text the 10 digit cellular number of the received messages to Short code 7726 (SPAM) and your account will be credited accordingly on your next invoice.

 

If you do have a text plan you can use extreme sms to block numbers that are sending you unwanted messages. 

 

Blocker

Block text messages from an unwanted source. Owners of the mobile numbers that you block will not be notified that you blocked their number.

Set Up:
To block a number from being able to text message your phone:

1. Using your iPhone or Android™ devices - Go to http://www.rogers.com/m/extremetext to access the set up page.

Other smartphones and mobile phones - text XTREME to 4716 to be sent a link to the set up page or open your mobile browser to access the Rogers Mobile Internet Portal. Select My Account, then Extreme Text Messaging.

2. Select Text Blocker.  

3. Select Block A Number

4. Enter the 10-digit wireless number you would like to have blocked.

5. Click on Block Numbers.

To remove a number from your blocked list or to view the full list of numbers blocked:
1. Select Text Blocker.
2. Select Unblocked Numbers.
3. Click the box to the left of the number, removing it from your list.
4. Then hit Unblock Selected Numbers.

Cost: No charge.

 

Thanks,

 

RogersAndrewNP

I Plan to Stick Around
Posts: 12

Re: unwanted text messages...

RogersAndrew is trying to be helpful, unfortunately he cannot change Rogers policy:

 

Here is the truthful translation of his statements:

 

Rogers has the ability to block scam text messages, but chooses not to do so.  We clearly know who is charging you, because those charges are relayed via your phone bill.  However, it financially benefits us to allow it, so deal with it.  If you want us to act on your behalf, too bad.  It's not our problem.

 

If you follow a bunch of steps, maybe you can stop the messages.  Maybe not.  However, don't ask us to do anything about it, and yes we are going to charge you for fraudulently received messages.  Merry Christmas.

I've Been Around
Posts: 1

Re: unwanted text messages...

I just noticed now that I have been charged $44 a month since February for third party charges!!  It is on a shared plan and the number that has been "spammed" belongs to my 12 year old son.  Is there any recourse to recoup this money and file a complain for them solicting a minor!?!?

I've Been Here Awhile
Posts: 2

Re: unwanted text messages...

Myself as well as most of my co-workers and friends who are using Rogers got a text from a local number and it was complete spam. 

 

The only explanation that we can come up with is that Rogers Wireless has sold our phone numbers. The number is 1.613.263.7850 - and here is the message we ALL got: http://cl.ly/image/0N0X3E2a452t.

 

Does anyone have an idea as to why so many people got this message?

I'm a Trusted Advisor
Posts: 31,979

Re: unwanted text messages...

Hello lizmod


It happens with every carrier. Same thing with emails. Does that mean Gmail., Hotmail, Outlook and Yahoo email sell your email to another company?. It could be true but without any proof we are speaking about this.

I get those texts but i ignore them. Delete them and thats all. Life moves on as we say. Yes it does get annoying but nothing can be done unless Rogers or the CRTC steps in.
Resident Expert
Resident Expert
Posts: 13,773

Re: unwanted text messages...

Just as you get cold calls from say the duct cleaning companies, etc, alot of these things are from autodialers or similar systems.

Can very easy just spam out to numbers in sequence, etc.


I've Been Here Awhile
Posts: 2

Re: unwanted text messages...

Thank you for the replies Moewmix & Gdkitty. 

 

I just wish Rogers would fess us up/do something about the spam texts. I just got another one this morning. 

 

 

I'm a Trusted Advisor
Posts: 31,979

Re: unwanted text messages...

Lizmcd

Even if Rogers fess up and all, they can not do much. They may be able to block those numbers BUT spammers and scammers get new numbers every second. I get those texts and just ignore it and delete it. i do not even bother with it. Yea it gets annoying but i can not do anything.
Resident Expert
Resident Expert
Posts: 13,773

Re: unwanted text messages...

Thats just it.. its all alot easier said than done.. for telephone spam PERIOD.

 

There is the DNC list.. if you are on it, and a telemarketer calls.. you can report them, and they will be fined.

Great! Right?

Well... MOST telephone systems that call centers that would be doing the calling use.. you can change the CID on the fly that is displayed... hard to report them when you dont have the phoe number to report them by.

Even if the number is correct... many of them, are outsourcing to other countrys to do the cold calling.. they cant legaly go after the company thats in the other country for going against the DNC list.

 

With the cellular texts.. IF you have Rogers One Number tied with it, i beleive you can set up some rules for BLOCKING from specific places.. BUT.. if they change their number.. its all a moot point.