Hello. I just received a text message from sprized, and as I have never subscribed to anything like this, I looked it up and read about people being charged for incoming texts they never asked for. I also read consistently that texting "stop" in reply would prevent any further texts, but would not prevent a charge for the one received already. So I immediately called Rogers 611 and had a block put on my account and inquired as to whether any charge was showing for the one just received. The rep said she could not see any yet but that it may still appear and that there would be nothing she could do about that. I would need to deal with sprized to see if I could get the charge reversed. I cannot believe this is legal. And whether or not it is legal, it is the dumbest customer relations move Rogers has made in a while. The forums and boards I am reading are filled with folks who, like me, will simply move from Rogers if this policy is upheld. How could anyone have expected anything different? Wow.
In any case, I am emailing this now, within a half an hour of receipt of the text and my instant phone call to 611, and am awaiting my next bill with keen interest. I will pursue absolutely every single avenue available to me to ensure I am satisfied on this matter, including ombudsmen, CEOs, the media, and the social media. And, obviously, ending my relationship with the company.
