From the day I activated an i-phone 3 gs I have received one text message a day with a "win an i-pad" message by answering a silly multiple choice message and texting back to 55 155.
On my last bill I had a $60 add on that seemed to be related for accessing special services. Rogers customer services quickly credited the account when called and said they would cease but they're still coming.
I have texted back "stop", "stop all" and several other suggested options, all to not avail.
Any suggestions as to how to end to this annoying intrusion or block further messages would be helpful....
Solved! Solved! Go to Solution.
Are you able to block the number that the texts are coming from? Is it an actual 10 digit phone number sending them to you?
Hi cdnklc and welcome to the community!
Try replying STOP in capital letters, I believe lower case is not enough. If it keeps coming I recommend speaking with customer care again at 1866-931-3282 or trying to find out the name of the sender so you can file a complaint.
i have texted your suggested response - STOP in capital letters - and will let you know if they do...
Another common way to stop premium SMS (spam) is by replying with UNSUBSCRIBE if STOP doesnt work.
I did a quick google search on the number you put above and found a phone number for the company charging you. If when you reply "Stop" you don't get an automated message back advising you have been unsubscribed, then try calling them to manually do it.
Their number is 1-877-777-3891.
Best of luck,
Hello. I just received a text message from sprized, and as I have never subscribed to anything like this, I looked it up and read about people being charged for incoming texts they never asked for. I also read consistently that texting "stop" in reply would prevent any further texts, but would not prevent a charge for the one received already. So I immediately called Rogers 611 and had a block put on my account and inquired as to whether any charge was showing for the one just received. The rep said she could not see any yet but that it may still appear and that there would be nothing she could do about that. I would need to deal with sprized to see if I could get the charge reversed. I cannot believe this is legal. And whether or not it is legal, it is the dumbest customer relations move Rogers has made in a while. The forums and boards I am reading are filled with folks who, like me, will simply move from Rogers if this policy is upheld. How could anyone have expected anything different? Wow.
In any case, I am emailing this now, within a half an hour of receipt of the text and my instant phone call to 611, and am awaiting my next bill with keen interest. I will pursue absolutely every single avenue available to me to ensure I am satisfied on this matter, including ombudsmen, CEOs, the media, and the social media. And, obviously, ending my relationship with the company.
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