unanswered calls not going to voicemail

[Falcon1]

I have an Iphone se and unanswered calls just keep ringing and do not go to voicemail. If I reject call, then they are directed to voicemail. 

*Edited Labels*

[RogersZia · Accepted solution]

Hi @Falcon1,

If you haven't made any changes recently, then this could be a provisioning issue. Please PM us @CommunityHelps next time you're online so we can look into this for you. 

For more information on our Private Message system, take a look at this page.

RogersZia

[RogersZia]

Hi @Falcon1,

Welcome to the Community and thank you for your post :)!

How long have you experienced this issue? Did you previously have call forwarding or Rogers One Number set up? Have you ever had the feature disabled on your device?

Please keep us posted.

RogersZia

[Falcon1]

Yes, have always had voicemail and never a problem. We are in the USA and are using Roam like Home on the AT&T network, it was all working fine until a few days ago. 

[RogersZia · Accepted solution]

Hi @Falcon1,

If you haven't made any changes recently, then this could be a provisioning issue. Please PM us @CommunityHelps next time you're online so we can look into this for you. 

For more information on our Private Message system, take a look at this page.

RogersZia