unanswered calls not going to voicemail

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I've Been Here Awhile
Posts: 2

unanswered calls not going to voicemail

I have an Iphone se and unanswered calls just keep ringing and do not go to voicemail. If I reject call, then they are directed to voicemail. 

 

*Edited Labels*

Solved! Go to Solution.
Moderator
Moderator
Posts: 880

Re: unanswered calls not going to voicemail

Hi @Falcon1,

 

 

Welcome to the Community and thank you for your post :)!

 

How long have you experienced this issue? Did you previously have call forwarding or Rogers One Number set up? Have you ever had the feature disabled on your device?

 

Please keep us posted.

 

 

 

RogersZia

I've Been Here Awhile
Posts: 2

Re: unanswered calls not going to voicemail

Yes, have always had voicemail and never a problem. We are in the USA and are using Roam like Home on the AT&T network, it was all working fine until a few days ago. 

Moderator
Moderator
Posts: 880

Re: unanswered calls not going to voicemail

Hi @Falcon1,

 

If you haven't made any changes recently, then this could be a provisioning issue. Please PM us @CommunityHelps next time you're online so we can look into this for you. 

 

For more information on our Private Message system, take a look at this page.

 

 

RogersZia