problem with my sim card

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I Plan to Stick Around
Posts: 8

problem with my sim card

Hello 
i have recently had a problem with my sim card.
my rogers sim card works properly with all phones except my iPhone 7+ and it shows "no service" all the time.
so I visited an apple store to check if my phone has any problems and it worked well with another carrier's sim card so it seems like my phone doesn't have any problems.
i also visited a Rogers store and they couldnt figure out what is the problem.
i would really appreciate your help.

 

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Resident Expert
Resident Expert
Posts: 758

Re: problem with my sim card

Get a new SIM card to replace your old one.

Problem solved.


I Plan to Stick Around
Posts: 8

Re: problem with my sim card

i've already tried with 3 different Rogers sim cards and i had the same problem with all of them.
Resident Expert
Resident Expert
Posts: 758

Re: problem with my sim card

Could it be an account issue then? If I were you I’d open up a tech support ticket with Rogers.


I Plan to Stick Around
Posts: 8

Re: problem with my sim card

i dont think so... i contacted tech support and they said that there isnt any problems with my account...
its kind of weird like there is not any solutions
Resident Expert
Resident Expert
Posts: 758

Re: problem with my sim card

Have you tried wiping your phone and setting it up again?


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I Plan to Stick Around
Posts: 8

Re: problem with my sim card

actually no, do you think would that help?
I will try and do this
Resident Expert
Resident Expert
Posts: 758

Re: problem with my sim card

Actually before that do this:

Reset cellular data setting under carrier options the restart your phone

Also update to iOS 12 and download the Rogers carrier settings update 33.1 if you haven’t already


Resident Expert
Resident Expert
Posts: 2,475

Re: problem with my sim card

No service could also be a carrier blacklist. Can u call and ask to see if the imei is blacklisted