There currently is an issue with the 2GB Data Add On which we are aware of and correcting as we speak. It has to do with “order of consumption”.
Basically, when you add the reward, you will continue to deplete your data bucket included in your plan before the reward data kicks in and starts getting consumed. This causes data usage notifications to go out to you the customer (e.g. reaching 75% and 100% of your data usage). Once your main data bucket has been consumed, the reward data kicks in.
When is one's data usage actually read. Every time I go on to check...it always says "12 hours ago"!! At what point is it just an hour ago? This needs to be far more accurate so I can monitor my usage more closely.