The option to manually search for networks in iOS 12 has been removed, but is still available on every other carrier I've tested (Bell, TELUS, AT&T). By not having this option, its impossible to use Rogers-EXT. Anyone else experiencing this. No one at Rogers has done anything, even after calling them numerous times.
A warm welcome to the Community and thank you for your first post!
We are working with Apple to enable this feature later this year. To ensure the best experience we always recommend using the automatic setting on your device. The automatic setting will connect you to another network when you enter an extended coverage area, and will quickly return to our network when you’re back.
I have exact same problem.
If I’m in a weak coverage are I can no longer manually pick “Rogers EXT” from the Carrier menu. That whole menu is gone after iOS 12 on an iPhone.
I am Truck Driver and it's big problem travel in Canada without option manually change to Rogers EXT.
I hope ROGERS will fix this problem shortly.
In US everything working Perfect I can change AT&T to T Mobile or other Provider without any problem,but in Canada nothing.
@RogersLaura I currently have a case open with Apple about this because this is what you guys (Rogers) told me to do when I first called you about this when iOS 12 was released.
Can you confirm that you guys are working to pro-actively fix this with Apple? i.e Do I need to keep this case open with Apple or not? They are asking me to do all the annoying things to troubleshoot like install as new, etc...
Thanks for your presence in the Community and congratulations on your first post!! 👍
Although we don’t have exact timing to share, we are working with Apple to enable this feature later this year. With this being said, I don't think that having an on-going case active with them is necessary since we know there is currently no way to enable this feature.
I hope this helps! 🙂
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