Thank you for your post! I know how useful the Visual Voicemail feature really is. While the feature itself has not been discontinued, all of our value packs have been. The iPhone Visual Voicemail has therefore been grandfathered. The Live Chat representative provided you with the correct information.
Value Packs are no longer available to Rogers wireless customers, unless you are already subscribed to an existing Value Pack on your account. If you currently have a Value Pack, you should still have all the features it included. If you are an existing customer without a Value Pack, you are no longer able to add one to your wireless account.
Thanks so much for your post and for being a part of our awesome community!
I believe that @RogersMaude was referring to our value packs no longer being offered, apologies for any confusion! Customers should still be able to add on our standalone Visual Voicemail feature for iPhone at $7/month (plus taxes), if they wish. This option is eligible for any postpaid customer who has a Rogers certified iPhone device with iOS4.1 or above. I hope this better clarifies things?
Please note: iPhone VVM will not work if you have the Premium Voicemail-to-Text add-on or with Second Voice Line.
You may reach out via any avenue of support to have it added to your wireless postpaid account. You may also send us a Private Message and we'll be more than happy to assist here as well. For more information on how our Private Messaging system works, please check out our blog.