iPhone Visual Voicemail No Longer Offered?

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I've Been Here Awhile
Posts: 2

Re: Visual Voicemail...

thank you very much great help

Retired Moderator RogersMichaelB
Retired Moderator
Posts: 129

Re: Visual Voicemail...

 

Hi @marcp ,

 

You are welcome, cheers! Smiley Happy

I've Been Here Awhile
Posts: 3

Re: iPhone Visual Voicemail No Longer Offered?

I've had VVM on Rogers for 4 years, since getting an iPhone 4. I even upgraded my phone to an iPhone 5 when my brother gave me his old unlocked iPhone 5 he got from Apple. I just purchased a new SIM for it, activated it on my account , and everything worked as it always has.

My wife and I were on the old "couples plan" and were regularly going over on our data in recent months, so we changed to a Share Everything plan, and that's where everything blew up.

They can't seem to get Visual Voicemail provisioned on my phone. It's been two weeks. I got an automated ticket update message this morning that told me nothing. Doing a "reset network" on my phone did not work. (Now I have to sign in to all of my WiFi networks again… yay!)

I don't see VVM offered anywhere on the Rogers site. Is it no longer being offered at all? One rep said that it couldn't be provisioned properly because I'm on a "non-Rogers iPhone" but that's not true since it worked just fine before changing plans, and that seems like a stupid thing to do to people who bought their phones elsewhere.

If it's no longer offered, I'm really annoyed that I wasn't told at the time of upgrading. Going back to old-style voice mail feels like a huge step backwards. Voicemail-to-text and Who Called are both incredibly annoying features. I don't want to have to manage even more text messages.

I really wish Rogers would offer "unbundled" features and add-ons at reasonable prices so we don't have to tolerate features we don't like in order to get the ones we want. But that's a different issue altogether.

I want my Visual Voicemail back. Two weeks ago.

Retired Moderator RogersArthur
Retired Moderator
Posts: 385

Re: iPhone Visual Voicemail No Longer Offered?

Hi @NeutralPresidnt,

 

Welcome to the community Smiley Happy.

 

 

I can understand how frustrated you must feel, I'm going to have someone from @CommunityHelps reach out to you in a private message, please check your Messages from the Envelope icon in the top right hand side of your screen.

 

 

 

Thanks!

RogersArthur

Resident Expert
Resident Expert
Posts: 13,918

Re: iPhone Visual Voicemail No Longer Offered?

VVM is still offered with the share everything plans.


Probably is some mix up in provisioning it, etc on the account end, which hopefully @CommunityHelps can sort out.

 

But we just switched my wife from a slightly older plan, to a share everything plan.. and her VVM is still working.



I've Been Here Awhile
Posts: 3

Re: iPhone Visual Voicemail No Longer Offered?

I called again, had another support agent look into it again, said everything should be working AGAIN, reset my voice mail AGAIN, had to go through the voice mail setup process AGAIN, and it still doesn't work.
I'm an Advisor
Posts: 1,524

Re: iPhone Visual Voicemail No Longer Offered?

I know you're familiar with VVM, so my comment is probably meaningless. I have VVM on an iPhone 4S, which I almost never put on cellular because I'm mostly home and use Wi-Fi. Somewhere along the way, I was having trouble with VVM because I did not have cellular turned on, but it has to be on in order for VVM to work.

 

While I'm home, I use Rogers One Number instead of the phone, because I have a very poor signal. RON always lets me know when I have voice mail and I can listen to it that way. RON came free with my iPhone and I assume it still is with the right plans.

I've Been Here Awhile
Posts: 3

Re: iPhone Visual Voicemail No Longer Offered?

Rogers One Number is a great value-added service, but it doesn't help with the issue at hand. Smiley Wink
Resident Expert
Resident Expert
Posts: 13,918

Re: iPhone Visual Voicemail No Longer Offered?

Not knowing what the rep did exactly.. its kind of hard..

 

Is it something built into the plan? or an addon?


Again, not sure what they did.. but first thing i would ask them to do.. is 100% remove the feature from the account.. then add it back in.

Rather than say a re-initialize, etc.



I've Been Around
Posts: 1

Re: iPhone Visual Voicemail No Longer Offered?

I have enhanced voicemail on my new iPhone 6, as I did on my old iPhone 3. When I go to retrieve a voicemail, I get the keypad screen and have to enter my password - my old phone showed a list of my new, and old, voicemails - this does not. Almost looks like it isn't activated. Can you help?