iPhone MyRogers App won't log in

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Posts: 1,047

Re: iPhone MyRogers App won't log in

Good morning @S1231! I know app access is important to our customers so let's get this fixed! 


If you're getting a text stating you've gone over and you're seeing conflicting data usage on the app, this is something we should really look into. Please PM us @CommunityHelps


You can find instructions on how to PM us here.




I've Been Around
Posts: 1

Re: iPhone MyRogers App won't log in

Hello, it won't let me log into my rogers account on the app. It keeps re directing me to the small business app?
Posts: 1,487

Re: iPhone MyRogers App won't log in

Hello, @nicole1brandon1


Welcome to the Rogers Community Forums! Smiley Happy


Thank you for posting your concern in the Community. I can imagine the inconvenience if the app is redirecting you to the small business app.


The redirection could only happen if the phone number you are entering is associated with a small business account. Assuming you don't have a small business account, you can tap on I don't have a phone number and follow the prompts to enter your MyRogers credentials to sign in. 


Keep us posted on the outcome. 



The CommunityHelps Team