iPhone MyRogers App won't log in

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Moderator
Moderator
Posts: 1,047

Re: iPhone MyRogers App won't log in

Good morning @S1231! I know app access is important to our customers so let's get this fixed! 

 

If you're getting a text stating you've gone over and you're seeing conflicting data usage on the app, this is something we should really look into. Please PM us @CommunityHelps

 

You can find instructions on how to PM us here.

 

Regards,

RogersCorey

I've Been Around
Posts: 1

Re: iPhone MyRogers App won't log in

Hello, it won't let me log into my rogers account on the app. It keeps re directing me to the small business app?
Moderator
Moderator
Posts: 1,487

Re: iPhone MyRogers App won't log in

Hello, @nicole1brandon1

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for posting your concern in the Community. I can imagine the inconvenience if the app is redirecting you to the small business app.

 

The redirection could only happen if the phone number you are entering is associated with a small business account. Assuming you don't have a small business account, you can tap on I don't have a phone number and follow the prompts to enter your MyRogers credentials to sign in. 

 

Keep us posted on the outcome. 

 

Cheers,

The CommunityHelps Team

RogersMoin