iPhone MyRogers App won't log in

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I've Been Here Awhile
Posts: 4

iPhone MyRogers App won't log in

I get the coloured bars coming up but that's it. Won't log into my account. Is anyone else having this issue?

I tried deleting the app and reinstalling but that didn't work.
Solved! Go to Solution.
Retired Moderator RogersMelissaH
Retired Moderator
Posts: 13

Re: iPhone MyRogers App won't log in

Hi @iamkaytg,

 

I've had myself had a colleague test the MyRogers app on both iphone and Android to rule out any site specific concerns, we were both able to get past the coloured bars without issue. 

 

Are you close to a desktop? I wonder if we could get you to try to log into MyRogers on a different device. If you receive an error upon log in, it will help us determine if a password reset is required. Smiley Happy

 

Anyone else in the community experiencing similar access issues with the MyRogers app on iphone? 

 

RogersMelissaH

I've Been Here Awhile
Posts: 4

Re: iPhone MyRogers App won't log in

I am able to log into my account on my laptop so I know it's not a username or password issue.
Retired Moderator RogersMelissaH
Retired Moderator
Posts: 13

Re: iPhone MyRogers App won't log in

Hi @iamkaytg,

 

Thank you for the confirmation that your log in credentials/rogers.com profile is not causing an issue on your laptop. 

Let's see if we can search for the solution by narrowing down a little further.

 

*May I ask how long this has been occurring?

 

*Also, when you're attempting to access MyRogers on your iphone, are you connected to wi-fi, or are you using wireless data?

 

*What happens when you switch to/from wi-fi?

 

 

@RogersMelissaH

 

I've Been Here Awhile
Posts: 4

Re: iPhone MyRogers App won't log in

It's been happening for months, can't exactly remember when it started

Now I don't use data because it's not included in my plan. Wifi is what I'm always using. I've tried logging in on multiple different wifi and haven't been able to log in no matter the wifi I'm connected to.
Moderator
Moderator
Posts: 2,018

Re: iPhone MyRogers App won't log in

Hello again @iamkaytg,

 

Thank you for your reply!

 

Would you have the ability to enable your data transmissions (cellular network) in the settings of your phone in order to see if you can load your account information throiugh the MyRogers app?

 

Let us know if that helps Smiley Wink

 

RogersMaude

I've Been Here Awhile
Posts: 4

Re: iPhone MyRogers App won't log in

I have that enabled and it still won't let me log in.
Could it be because my plan doesn't include data?
Retired Moderator RogersPrasana
Retired Moderator
Posts: 624

Re: iPhone MyRogers App won't log in

@iamkaytg

 

To access the MyRogers app, you would be required to have a data plan.

 

Let us know if you're interest in looking at some plan options with data.

 

 

@RogersPrasana

I've Been Here Awhile
Posts: 3

Re: iPhone MyRogers App won't log in

I have the same problem.. I can log into my Rogers on everything except the app on my iPhone it just shows the bars for a minute then goes back to he log in screen
I've Been Here Awhile
Posts: 3

Re: iPhone MyRogers App won't log in

I have a data plan and even on data I can’t log into the app..