iPhone 7 Plus consistently dropping voice calls after 60-90 seconds after connection...

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I Plan to Stick Around
Posts: 15

iPhone 7 Plus consistently dropping voice calls after 60-90 seconds after connection...

I have two iPhone 7 Plus' on my wireless account.  One works perfectly fine, but the other is consistently dropping voicecalls after 60-90 seconds of connection, without fail... The phones are both on the laterst iOS, and I have tried to reset the network settings, but nothing has changed.  This is also NOT related to signal strength or location, as it happens practically anywhere in the GTA. Can a MOD help me out?

 

Thanks!

 

J

 

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Retired Moderator
Retired Moderator
Posts: 624

Re: iPhone 7 Plus consistently dropping voice calls after 60-90 seconds after connection...

Hi @Chasmal

 

Thanks for posting on the Community Forums!Smiley Happy

 

Have you tried swapping the SIM cards in the iPhones to see if that could be related?

 

Also a back up and restore of your device might also be something to try as well.

 

RogersPrasana

 

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Retired Moderator
Retired Moderator
Posts: 624

Re: iPhone 7 Plus consistently dropping voice calls after 60-90 seconds after connection...

Hi @Chasmal

 

Thanks for posting on the Community Forums!Smiley Happy

 

Have you tried swapping the SIM cards in the iPhones to see if that could be related?

 

Also a back up and restore of your device might also be something to try as well.

 

RogersPrasana

 

View solution in original post

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I'm a Trusted Advisor
Posts: 32,019

Re: iPhone 7 Plus consistently dropping voice calls after 60-90 seconds after connection...

Hello @Chasmal

Have you gone to a Rogers store to have the sim card exchanged and see if that helps?

Have you made a appointment with the Genius bar at your local Apple store to see if they can see if its a faulty connections inside?.

Have you done a factory reset on the device it see if that works?
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I Plan to Stick Around
Posts: 28

Re: iPhone 7 Plus consistently dropping voice calls after 60-90 seconds after connection...

If your iPhone is model number A1778 or A1784, your probably facing these problems because if the Intel modem used in the phone.
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I'm a Trusted Advisor
Posts: 32,019

Re: iPhone 7 Plus consistently dropping voice calls after 60-90 seconds after connection...

Hello @Bcsc

Its a rare issue happening. Not everyone with the Intel chip has this issue. So i don't believe it's from that. Could be many things though. Until the OP figures it out, it can be anything.